Shoutbox

Sounds like you've forgotten your password and are trying to reset it. I'd say try the "I forgot my password" option on the passport site. You may have a better chance of it working in internet explorer.

This link may help:
https://accountservices.passport.net/uiresetpw.srf?lc=1033

Your message is really hard to read, so it's hard to understand exactly what the problem is.