quote:
Originally posted by Spunky
It will be enabled (hopefully) by 30th March 2010, which means 24Mb/s+ speeds (although I'm only on a 20Mb/s connection now)
Your ADSL2+ speed will still very much rely on how good and far your connection to the exchange is. If you're getting 5Mbit on an ADSL(1) line now which theoretically is capable of reaching 12Mbit, I very much doubt you get anywhere close to 20Mbit. Also: make sure your modem/router is capable of ADSL2 speeds.
It seems very late for an exchange still having to switch to ADSL2 hardware, but it probably differs per country. But back when I went to an ADSL2 plan my exchange wasn't capable of it yet either with no indication when it would be. Turned out my exchange was almost the last one in the Netherlands to switch (or at least felt like it) and waited almost a year, paying the same as the others on the same plan who already were on a ADSL2 exchange.
Doubt complaining will work. In my case they were pretty upfront about the issue. But I guess in your case even when they didn't directly inform you about it, there probably is a section in your terms somewhere stating you get up to the speed of your plan where and when possible. Because the exchange points are not directly in control of the ISP they can't guarantee your speed or when the exchange gets converted.
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