Shoutbox

There are already a number of topics on this subject.

At current it isn't known exactly what the problem is, but the best guess is some kind of server synchronisation error.

I can confirm that the same thing happens with me on two seperate messenger programs (PC & Mac), so the information is obviously not being communicated with the server properly.

Basically there isn't too much you can do about it except perhaps contacting Windows Live Support and hoping that they fix the problem