Shoutbox

I now have 4 people through the Dutch Plus! forum reporting the same kind of problems, all within the last 3 days.

Person one (Fleurdecerise):* Plus! disappeared ("no buttons, nothing").
* Tried removing and reinstalling both Live Messenger and Plus!, didn't help.
* After reinstalling Plus! when launching Messenger her laptop went in a blue screen and a memorydump.
* Problems started since installing the latest Plus! version.

Person 2 (opysmoky):
* Plus! disappeared ("doesn't work anymore").
* Started since the last update, everything worked fine before.

Person 3 (Paula, by email):
* Plus! disappeared ("suddenly disappeared since yesterday").
* Tried removing Plus! and reinstalling, didn't help..
* Plus! still works on another laptop she has

• 1: Do you have any scripts installed? If so, which?
  None
  
• 2: Do you have and other Messenger add-ons or patches installed besides Plus?
  No
  
• 3: Do you have any application installed listed on tid=89897?
  No
  
• 4: Which Messenger version are you using?
  Versie 2009 (build 14.0.8117.416)
  
• 5: Do you still see 'Plus!' in the menu if you press img]http://rnd.menthix.net/mpl_screens/button-cl-Menu--Menu-openen.png[/img], what does it say under there?
  Not AFAIK, but already uninstalled Plus! completely.
  
• 6: Which Windows version do you use and is it 32 or 64 bit?
  XP
  
• 7: Can you post a screenshot of all installed programs?
  one two three
  
• 8: Any other symptons? What did you try to fix it? Or anything else that might be helpful?
  I updated Plus! after which the problems started. On my laptop, which doesn't have this problem, I did not install the update so it is still running Plus! 4.83.0.378.

Person 4 (Jeezus):

• 1: Do you have any scripts installed? If so, which?
  None
  
• 2: Do you have and other Messenger add-ons or patches installed besides Plus?
  No
  
• 3: Do you have any application installed listed on tid=89897?
  No
  
• 4: Which Messenger version are you using?
  Versie 2009 (Build 14.0.8089.726)
  
• 5: Do you still see 'Plus!' in the menu if you press img]http://rnd.menthix.net/mpl_screens/button-cl-Menu--Menu-openen.png[/img], what does it say under there?
  Plus! entry is completely gone. Plus! is still installed according to Windows' Control Panel though.
  
• 6: Which Windows version do you use and is it 32 or 64 bit?
  Windows 7, 64 bit
  
• 7: Can you post a screenshot of all installed programs?
  -
  
• 8: Any other symptons? What did you try to fix it? Or anything else that might be helpful?
  Since Plus! stopped working Messenger doesn't always launch right away. And I expereinced the blue screen which Fleurdecerise mentioned too.

Asked these people the questions from my first post, will post their response here when I get any. These 4, together with the 6 on the Spanish forum, and Messenger Plus Not Working now makes 11 people with the same issue in a timespan of 3 days.

Mailed Patchou.


Update: Added their responses to the questions as far as the responded and added a new one. Doesn't look like anything stands out, but it is probably safe to say it is not caused by any script, skin, conflicting Messenger add-on or patch, or any of the usual conflicting apps with Plus!. Happens on both QFE 2 and QFE 3 so that isn't it either. XP (probably 32 bit) and Windows 7 are as far apart from eachtother as you can get too.
* Menthix waits for Patchou. Hopefully he has some useful crash reports through MS.