The following reasons may be causing your issue:
- The MSXML library files are not registered.
- The MSXML library files are inaccessible.
To help resolve this issue, please follow these steps in the order they appear:
1. Reregister the Msxml3.dll file:
a. Click "Start," click "Run," type the following command, and then click "OK:"
Regsvr32 %windir%\system32\msxml3.dll
b. If you can locate the file and the file is available, you receive the following message:
"DllRegisterServer succeeded in C:\Windows\System32\msxml3.dll is succeeded."
If this step is not successful, and you receive the error message that states that file cannot be found go to step
2. If you receive any other error message, write back to us so that we can follow up with other troubleshooting steps.
If this step succeeds, go to step 3.
2. Reinstall MSXML3:
a. Visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?f...582&displaylang=en
b. Click the "msxml3.msi" link near the bottom of the page, and then follow the wizard to complete the installation.
3. Restart the computer, and then sign in to Messenger again.
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