Hello there, jet9
I think it would be most helpful if you could take a screenshot of the state of your contact list, and a Chat window with any contact. This may aid us in finding out what's wrong (and will even give us version numbers of WLM, and/or plus) - be warned, try to edit out any contact emails to avoid the occurrence of spam
Also, this is in the wrong subforum. I imagine you need the
Windows live messenger subforum. I will request a move.