Shoutbox

you could change your password too somdthing random,too me it sounds like a robot

why not export all of your contacts, then delete them all from MSN and hotmail then change your password (to something you wouldnt really use) and then give hem that. when they are done change your password again and import all of your contacts
that way they can not mess anything up and your password will never actually be revealed to them as you changed it specially (and your problem can be solved)

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Originally posted by DJKAL
why not export all of your contacts, then delete them all from MSN and hotmail then change your password (to something you wouldnt really use) and then give hem that. when they are done change your password again and import all of your contacts
that way they can not mess anything up and your password will never actually be revealed to them as you changed it specially (and your problem can be solved)

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that's if the email stayed mine

yes, there is that
but even if it didnt you would have all of your contacts exported and they would have none of them in eithe rMSN or hotmail, but still sucks if they "stole" it and you had to get a new one

Well, if in the EULA it says "hotmail/msn will never ever ask you for your password", I'd go with that. Simply refuse to give them your password. Tell them if they want to do anything with your msn, they'll have to use remote access.

errrmmm... where in the mail do they ask for your password??? nowhere!

All they ask for is your permission to temporarly access your account, not for your password!! They can access any account by simply resetting the password temporarly, without needing the actual passwords (hence why specific MS helpdesk personel will never ask for your password: they don't need it!!! Though they need your permission to reset the password. And when they are done fixing, they simply restore the stored hash of the password.)

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Account access consent:

"To continue to help you, I may have to access your account. If I have to access your account, I will have to reset your password. If you do not give me permission to access your account, I may not be able to continue to help you. May I have your permission to access your account if I must? If the answer is yes, please reply by saying, 'You have my permission to temporarily access my account.' As soon as I complete my troubleshooting, I will reset your account back to your original password, and then let you know that the issue has been resolved."

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Originally posted by zaher1988
it is somehow different than what i expressed

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It is waaaaay different.

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Originally posted by zaher1988
what cofuses me, how they are going to reset back the password if they didn't know the previous! i mean why they dont directly use the present password, why the reset !

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They can not read passwords either! In fact passwords are never stored as plain text. What they can access is the hash of the password. But you can not reverse a hash to the plain password. A hash is a one way encryption.

So, after they're done, they simply put the stored hash back...

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The mail and all is genuine (and not written by a robot ). And I very strongly suggest to do what they are suggesting.

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Originally posted by CookieRevised
errrmmm... where in the mail do they ask for your password??? nowhere!

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Thank you. I was reading through this thread, thinking "What the fuck, why are you people talking about passwords when the email never requested one?!"

At least someone is capable of reading.

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Originally posted by CookieRevised
errrmmm... where in the mail do they ask for your password??? nowhere!

All they ask for is your permission to temporarly access your account, not for your password!! They can access any account by simply resetting the password temporarly, without needing the actual passwords (hence why specific MS helpdesk personel will never ask for your password: they don't need it!!! Though they need your permission to reset the password. And when they are done fixing, they simply restore the stored hash of the password.)

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exactly, but i mean it is funny, that they can't check my email , unless they access my email.


NOW THE FUNNY THING IS
i've got a reply from them, after i asked if there is really a need to reset and why not just use my password that i can give them. and look at the answer

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Zaher, due to privacy reasons we are not allowed to access to your account using your password. you will receive the password reset on an e-mail to your alternative e-mail address.

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That's totaly different than the 1st story, which we were discussing, that says [b]"WE will revert back your original Password".
now which of these is bogus, how could we expect such behaviour from employees in such a "big" company, there should be a coordination, or a 1 rule method :/

ciao

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Originally posted by zaher1988
exactly, but i mean it is funny, that they can't check my email , unless they access my email.

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What's so funny about that?

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Originally posted by zaher1988
NOW THE FUNNY THING IS
i've got a reply from them, after i asked if there is really a need to reset and why not just use my password that i can give them. and look at the answer

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There's nothing dodgy or different about it. It is exactly the same as they said before only not with so many words.

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Zaher, due to privacy reasons we are not allowed to access to your account using your password. you will receive the password reset on an e-mail to your alternative e-mail address.

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Originally posted by zaher1988
That's totaly different than the 1st story, which we were discussing, that says [b]"WE will revert back your original Password".

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It is exactly the same!

"due to privacy reasons we are not allowed to access to your account using your password" => that is exactly what they said before:
"May I have your permission to access your account if I must"... They may not and can not access it without your permission.

"you will receive the password reset on an e-mail to your alternative e-mail address." => That's is exactly the same as they said:
"If I have to access your account, I will have to reset your password.".... If they reset your password the system will send a reset pwd mail to your alternative email

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Originally posted by zaher1988
now which of these is bogus

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None!

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Originally posted by zaher1988
how could we expect such behaviour from employees in such a "big" company, there should be a coordination, or a 1 rule method :/

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There is only the same rule: they can not access people's account without their permission. And you should be glad with that rule.

Don't read stuff which isn't there; there is absolutly nothing funny or contradicting about those mails.

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you will receive the password reset on an e-mail to your alternative e-mail address.

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this means they will inform you when they are done, and have reset your password, by e-mailing you at your alternative address, since you won't have access to the main address