Try this:
Tools>Options>Security>And if "this is a shared computer so don't store my display picture and personal message on it" is ticked then unitck it.
I have an idea myself the picture that comes up is the palmtrees its named DefultDisplayPicture if i can delete that would it make my other picture display ??? Not shure about my psm.
Uncheck that. Some reason the WLM Server isn't accepting your info. If you disable it, it will locally use your info instead of getting from the server.
enable them one by one...
but as far as I know
@scriptdev
Hopperlive
ConvoNotifier and
securePLUS
Don't alter your psm so probably one off the others...