Shoutbox

I have an idea.

We should like make an automated questionnaire that is asked before the post is submitted for the most common problems and questions like if he/she/it is using Plus! or Plus! Live, not using the latest version of Plus! or Messenger (or maybe as an approximate download/update date, so if they haven't updated their Plus! for a year, we can tell they haven't updated) and using SmileyCentral. Er can then have an automated page that tells them what to do. If their problem "qualifies" the questionnaire, the information could also be automatically displayed in their thread.This way, it could also sort-of filter out some Messenger related questions, as some people don't even have Plus! to begin with.

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Or, another way is to open up a search page that has some of the keywords of their problem, and ask them if those threads can resolve their problem. Probably not the most feasible, but nevertheless a suggestion.

Just extra fields on the bug/support forums seems enough. Add a questionmark on each field that pops up a little helptext on how to find versionnumbers etc.

Automating these things is invasive, and putting people trough some type of wizard or forcing them to search first is just unnecessary evil. Compared to the old days there hardly seem to be real support/bug threads anyway, make it harder for people to ask for support and you'll loose most of your feedback.

We have the feature that puts a lightbulb next to really good posts, so why don't you make a list of all the lightbulbed posts in Help & Support, and then make a really extensive FAQ?

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Originally posted by saralk
We have the feature that puts a lightbulb next to really good posts, so why don't you make a list of all the lightbulbed posts in Help & Support, and then make a really extensive FAQ?

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because people wont read it, people don't want to spend time reading lengthy FAQ's unless they have to, they'd much rather just throw a post in to the mix and hope somebody will direct them to the right place

I wasn't actually thinking that it'd be used for people trying to get help, but for people giving help mainly.

They could use this list of links to direct people to the post with the information in.

quote:

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Originally posted by saralk
We have the feature that puts a lightbulb next to really good posts, so why don't you make a list of all the lightbulbed posts in Help & Support, and then make a really extensive FAQ?

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http://shoutbox.menthix.net/important.php

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Originally posted by Chrono

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Originally posted by CookieRevised
d with a bigger fonts size

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You, me and everyone else hate big fonts, so im not so sure about that . A red border would help better i guess. Or a big "READ FIRST" message at the top

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red first.

Has WLMI been released by Naruto yet? It gets all version information and stuff for ya. I can get him to add an option to list scripts installed too

There is one thing I must suggest as well.

About half of the threads under MsgPlus! Help&Support forum is asking for help about WLM itself, not Plus!. I am a bit tired reporting them and I think mods did as well.

So either add a new item in the box like

• If you are going to ask for help about a Messenger issue, not Messenger Plus! issue, then please create this thread in MSN/Windows Live Messenger subforum.

or to make sure people read this, insert this sentence in the message area and force them to read it before deleting it like

"I am deleting this because my problem is a Plus! problem and I have to create my thread exactly here  "