Shoutbox

I'm sorry but that didn't fix it

I get the same error sometimes but after trying twice or more, I finally manage to sign in to Messenger.

I have been e-mailing the direct support and they are looking into the problem.

I've been unable to sign in since 3rd Aug.

I've done loads of tests such as removing firewall etc, removing router and connecting directly to the internet.

But this still didn't work.

Hi there!

I see you did not find a solution for the problem. For three days, I've got it too. First it started with Vista, but I've had enough of it, reinstalled XP and thought I'll get rid of this problem too. I didn't.

Now I have WinXP SP3 and WLM. I can sign in with both my addresses at home. I cannot sign in from my work location, but *only* with my primary msn account. Secondary works fine. What's more, if I try Pidgin IM, the primary account works as well, but not  with WLM.

I don't have any extra firewalls - only the one from windows and it cannot do any harm. Especially if I'm able to log in with a different msn account. Which I am. WTF?!

It cannot be a computer problem, because I use a laptop and so signing in at home or at work only changes the location, not the computer. WLM installation must be fine. It cannot be company's firewall, because one account works fine ... and the primary too - if I use Pidgin IM.

Has anyone got a clue wtf is causing this?

I'll let you know what reply I get back from the Support team ASAP.

I have also been having this issue for the last few days and have been in contact with microsoft support, quite glad to hear I'm not the only one actually I've been going crazy trying to sort it out.

So far have resorted to dual booting xp as I can still sign in using windows messenger, just not using msn live or trillian etc, you can also login using meebo as a temporary solution until microsoft fixes this.

where are you guys located and what isp do you use?

Leeds and Virgin Media (NTL etc)

I'm in the same area with the same providor, maybe the issue is with virgin and not microsoft,

Now thats weird I'll forward the information on to my Support member who's been on my account looking into the problem.