Shoutbox

I have a linksys router too and im having this problem everytime i idle for > 5 mins in an open conversation session.

What gives?

Here is the reply from Windows Live Messenger Global Escalations. I have even tried Windows Live Messneger 2009 without add-ons on a completely fresh Windows XP install at July. Modified any components since that time? I write back to support with this question.

Hi Gábor,

It seems that my e-mails with attachement was filtered and deleted before reaching your mailbox.  Nevertheless, I did find a way to further assist you by giving you links to Windows Live Skydrive wherein you can download the files.  Here we go:

Please make sure that Windows Live Messenger is not running:
-      Click on Start button > Run > and then type the following:  taskmgr
-      Click on OK.
-      Click on msnmsgr.exe under Processes.
-      Hit the End Process button.

1.       Download Windows Installer Cleanup Utility and install it on your system. This tool will help you remove the installer files for the said corrupted programs on your computer. To download, visit http://download.microsoft.com/download/e/9/d/e9d8...d5e1bd/msicuu2.exe

2.       Once Windows Installer Cleanup Utility is installed, Click on Start and look for Windows Install Clean Up on the list of installed programs and click on it.

3.       On the Windows Installer Cleanup Utility window, search for the following items:
(All Users) Windows Live Communications Platform [14.0.8064.206]
(All Users) Windows Live Call [14.0.8064.0206]
(All Users) Windows Live Messenger [14.0.8064.0206]

       Select the entries one by one and then click on Remove.

4.       Download the RegDLLs.zip at the following URL: http://cid-65825a3320341c04.skydrive.live.com/bro...isFromRichUpload=1 , extract, and then right-click on the extracted file and select Run as Administrator.

5.       Visit http://cid-b6cd734ce6be71f7.skydrive.live.com/browse.aspx/Public and then download the following files and install them in the order listed:
Dr. Watson 2.0 - dw20shared.msi
Microsoft Virtual Studio Runtime - crt.msi
Windows Live Call - wlc.msi
Windows Live Communications Platform - Contacts.msi
       
              Visit: http://download.live.com to download the new build of Windows Live Messenger
              Follow the on-screen instructions

6.       Reboot the computer and then delete the Windows Live Contacts folder.

Click Start, Click Run, type %userprofile%\local settings\application data\Microsoft\ and delete the Windows Live Contacts folder.

·         Restart the computer and try again.

I am looking forward to resolving your issue.

Thanks,

Manny
Windows Live Messenger Global Escalations

so after you did the above does the problem still occur?

I dont know. I still not followed this instruction, because I have even tried WLM on a completely fresh WinXP install in July.
Support have writting that remove WLM with all component and reinstall that. What do you think?
Lately I'm not using the messenger so often.

Letter from support:

Hi Gábor,

The new build of Windows Live Messenger is available for downloading on August 19, 2009. 

Let me know if the issue persists after performing the suggested troubleshooting steps.

Best regards,

Manny

> Hi,
>
> I have even tried Windows Live Messenger 2009 (Build: 14.0.8064.206) on a completely fresh Windows XP install in July (all update installed from Windows Update site).
> Modified any components since that time?
>
> Sincerely,
> Gábor

After switching from a DD-WRT firmware to the original Linksys firmware on my Router, the problem has been apparently fixed. No more lost messages since 5 days.

I'm reporting this issue to the DD-WRT forum.

Cheers.

I have even tried Windows Live Messenger 2009 (Build: 14.0.8064.206) without router and with router what not use DD-WRT firmware.

The support created new build for the issue, and we check now the solution.

If you experince the issue, you will must follow above steps.

where can i download the original linksys firmware for my router? (WCG200)

I received last letter from Support on October 10. Support said:"We will contact you again as soon as we come up with the useful information."
I sent a new letter to Support on October 20 and on October 29, because I haven't get any answer for two month.
I am waiting now again...

Dear guys!

I was having the similar problem not only with Windows Live Messenger but also with MSN plugin of Miranda instant messenger (i use only the latest 2009 versions of miranda and msn).

This makes me think, the problem can not be related to MSN addons.

Do your routers have UPnP enabled?

UPnP is a technology that enables Live Messenger to temporary open specific ports on the 'untrust' side of the router, and route these ports to computer where msn is installed.

Options->Connection should say "You are connected to the internet through a UPnP port restricted NAT"

In some cases UPnP is disabled/not supported by router and it says
"You are connected to the internet through a non-UPnP port restricted NAT"

I think UPnP can really be one of the possible reasons. At the moment i replaced my router with UPnP-enabled and will wait if smth changes.