Shoutbox

Hi there,

So I'm on Windows XP with whatever the current non-beta version of WLM is. I have regular video calls and four out of five times, my microphone will stop working/WLM will stop responding to it. 
The volume meter will freeze at the last position it was at and I'll have to stop the call and restart it in order to get audio back. I do a LOT of video calling and some of that in fullscreen and its just a hassle.

I've got an open thread over with windowslivehelp.com and of course they want me to remove Plus... but I rely heavily on auto-accept as well.

Anyone have any ideas?

If you remove Messenger Plus! Live, does the problem go away?

No So.. I guess its not Messenger Plus!

Still, I don't expect the Windows Live support team to be of much help so if anyone has any further suggestions or ideas, I'd still be very grateful!

Does it freeze when using other applications or is it just when you use Windows Live Messenger?

WLM only

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Originally posted by ktowns
Still, I don't expect the Windows Live support team to be of much help so if anyone has any further suggestions or ideas, I'd still be very grateful!

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They are far more helpfull than you think. In fact, they would be able to help you better than we can since this is most likely an issue deep within Windows Live Messenger itself or the supported audio drivers. I very strongly suggest you follow their advise and give as much details as possible to them...

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quote:

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Originally posted by CookieRevised

quote:

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Originally posted by ktowns
Still, I don't expect the Windows Live support team to be of much help so if anyone has any further suggestions or ideas, I'd still be very grateful!

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They are far more helpfull than you think. In fact, they would be able to help you better than we can since this is an issue in Windows Live Messenger itself. I very strongly suggest you follow their advise and give as much details as possible to them...

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Scuse the cynicism, most of what I've seen looks like form responses.

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Yes they use forms. Every big solution center uses forms. In fact, we ask 'standard' questions at first on these forums too, that is how problem solving works, everywhere... It is by properly answering these 'standard' questions that the people can help you further and pinpoint the problem so that they can escalate the issue and forward you to the correct people if the standard solutions don't work.

If you haven't seen that happening than you either haven't spend much time on the Windows Live Solution Center forums, or you haven't properly answered the questions they've asked. Also remember that they need to answer thousands of questions, so it can take a few days.

Thus to solve your microphone problem you far better go to the Solution Center than hoping someone here comes with a solution as this is a very vague issue.

Other than the common "reinstall wlm and/or the sound drivers"-response there is mostlikely nobody here who would be able to help you with this.

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So...
Have you tried reinstalling Messenger?
Have you tried reinstalling and even upgrading the sound drivers?

Other than that I'm afraid we can not help you with this and you might be better of contacting Support on the Windows Live Solution Center forums.
And if a solution is found, please let us know.

Yeah, they had me do a full clean install, spyware scan, one or two other things. I haven't reinstalled sound drivers because my mic is built into the cam and the drivers are either on the cam itself or its built with generic-compatible functionality or something. It didn't come with any drivers - was advertised as not needing any.

But hey, maybe I'll see if there's a microsoft update to those basic drivers or if the company has put anything out.
Still, I've had no issues with it and any other software.

Thanks for the assistance, I will reply when there's a solution. The WLM support team is still throwing the form suggestions at me for now.

Every device requires a driver. Just because they claim it doesn't need any means that basic functionaly will be achieved by genaric Microsoft drivers. The company may just release driver updates to correct issues.