Ack, Its me, ive surfaced from the Plugins board (could well be the first time !). Here is some info on how to fix messenger connection error 0x81000370. Ive copied this here after the topic came up on irc, just in case the problem recurrs.

Marvin Miller, http://www.askmarvin.ca

quote:

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Here's some important things to try. This is a specific list compiled from Microsoft resources for your issue  One of these solutions will hopefully solve your issue.

Unable to login to Messenger - Security Upgrade Required

As part of Microsoft’s Trustworthy Computing initiative, Microsoft is providing a security update to the .NET Messenger Service which will require an update for some MSN Messenger or Windows Messenger users.

If you have not completed the update, you will be unable to login. To complete your update Please Click Here


1. The date on your computer needs to be set properly -- double click the clock verify that the time and date are set.

2. If your password information is not saved, verify that you are typing it in with the correct case (uppercase or lowercase).

3. Change your password @ http://memberservicesnet.passport.com/, then try signing in again.

4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible that Messenger doesn't have the correct rights to access the Internet, especially since you upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall if this is the case.

5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).

6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then Internet Options, then click the Delete Files button, and when that's complete click the Delete Cookies button.

7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK.

8. Click Start, then Run, and enter the following: regsvr32 softpub.dll then click OK

Then try again & let me know how this works for you

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quote:

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I had this problem... But I found it out! The solution lies in the registry

1) Start->Run->Type REGEDIT and press [enter] -> On the left hand panel, navigate to HKEY_CRRENT_USER -> Software -> Microsoft -> MSNMessenger
2) In the right hand panel, Delete the DAConfigVersion and DomainAuthority values
3) Restart MSN, and it WILL work!

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In most cases this error will resolve itself after a few hours or a reboot, but if it doesn't and if it is persistent, then you get such an error because you have restricted internet access due to Firewalls, bad configurations, protection software, anti-virus software, ad-blockers, spyware, viruses, lack of OS updates.... in that case try out the checklist above.

You'll also find this list (including an added point 7B) here: http://shoutbox.menthix.net/showthread.php?tid=20...d=188526#pid188526 where it was posted first (check times )...

quote:

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Extra information regarding the checklist:

4 (extra note). If you use Norton Internet Security, and also Norton Anti-virus. Uninstalling/disabling NIS alone can be not enough. Also try to disable NAV.

7B. If you don't want to uncheck "Check for server certificate revocation". Then you should add messenger.hotmail.com and loginnet.passport.com to your "Trusted Sites" in the Security tab in your Internet Options. Make sure the checkbox for "Require Server Verification" is cleared. More can be found here.

8 (extra note). regsvr32 softpub.dll
That command re-registers the softpub.dll file and allows you to view secured websites. It is usually required after being infected with the Blaster Worm. Usually if you get the 370 error and also can't connect to encrypted pages (like this one) it means a virus has damaged some files.

If re-registering only this file doesn't work, it could be usefull to re-register other DLL's as well when you can't login into MSN or if you can't connect to SSL secured (128-Bit) web sites in Windows XP:
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

9 Click Start, then Run, and enter the following: REGEDIT
Now go to HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger
Delete the keys DAConfigVersion and DomainAuthority. Make sure that you don't use/run registry protectors. Restart your Messenger.

10 Keep your OS updated... Go to Microsofts http://windowsupdate.microsoft.com/ and download the latest updates/patches.

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sweet... no more errors

OMG THX SOOO MUCH MY MSN WORKS FINALLY AFTER 6 MONTHS W00000000000000T!!!!!!!!!! TY PEEPS!!!!!!1

Excellent thread, but there are some mistakes in the title.... IMO it should be something like this:

"We are unable to sign you into the .NET Messenger Service", 0x81000370

none of them worked for me!

After not been able to sign in for 3 days and trying everything on the list is still wouldn't work. But i found this then it worked straight after .

1.  Click on Start, Run and type "REGSVR32 SOFTPUB.DLL" (w/o the quotes).  You should see a popup message that this process succeeded.
2.  Click on Start, Run and type "REGSVR32 INITPKI.DLL" (w/o the quotes).  You should see a popup message that this process succeeded.
3.  Click on Start, Run and type "REGSVR32 MSSIP32.DLL" (w/o the quotes).  You should see a popup message that this process succeeded.
4.  Now try the Windows Update site and see if you get the same error.

ok i know its says its for windows update lol, but it did fix that and my messenger worked straight after doing that as well....

er... Why are you guys doing all this Complicated stuff!! Just Continue on singing in and out for like 5 min. Thats what I did and it worked for me

cos i tried that for 3days and still couldn't sign in

quote:

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Originally posted by kelly
After not been able to sign in for 3 days and trying everything on the list is still wouldn't work. But i found this then it worked straight after .
1.  Click on Start, Run and type "REGSVR32 SOFTPUB.DLL"
2.  Click on Start, Run and type "REGSVR32 INITPKI.DLL"
3.  Click on Start, Run and type "REGSVR32 MSSIP32.DLL"

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quote:

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Originally posted by Vantage
er... Why are you guys doing all this Complicated stuff!! Just Continue on singing in and out for like 5 min. Thats what I did and it worked for me

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This is how i solved the problem:

A few deays ago i disabled my norton internet security in msconfig because i have a better firewall, but i still want to keep my NAV

So i enabled it again, and msn works again... Easy as that!

So it seems that when you disable NIS it kinde blocks allll

hi
i download msn 6.2 and keep getting a message sayin that im not connected to the interent, and the error code is 0x81000370. i cant access my mail through msn.com either. it says co0nnection refused...pls help me.... btw my browser is netscape.. do i need explorer??? if so where can i dload it?? i ve tried downloading it keep getting yet another error. pls help me sort out this problem. 


thankssssssss

Sounds like ur firewall is blocking access, go into ur firewall and tell it to allow MSN messenger to access the net.

Internet explorer is always installed with windows, if u deleted it u can get it here:
http://www.microsoft.com/windows/ie/default.asp

yep, see points 4, 5 and 7 given in the list in the first two posts

hello


thanks for the quick replies sushine and cookie.. 

i do have norton anti virus on.. but cud u pls tell me how to allow msn on it. i have unchecked server certificate revocation"and ' SSL 2.0' and Use SSL 3.0'  are checked.. so it cant be that.. and i noticed my date was wrong so i corrected and restarted but still nothing..

any help will ge greatly appreciated...

thank u 

Somewhere in ur firewall (not AV) should be a applicationslist...see if its inthere and if u can change its accesstatus (maybe an option with rightclickin on the program in that list). If no option to alter accessrules...delete it from the applicationslist...then next time u start up messenger the firewall should ask u wether u want it to allow acces or not.

hii
cud  u pls tell me how to allow msn on my firewall.. coz i cant seem to find that applications list. and im using norton..

thanks so much

I don't have Norton's Internet Security, but if you realy can't find anything the last the you can do is completely uninstall and remove Norton Internet Security... Reboot... and install it again. Now when you start MSN Messenger, NIS should present you a question wether you want to allow MSN Messenger to access the net or not...

And if all that doesn't work, then try point 7B (this is the opposite of unchecking "Check for server certificate revocation" and thus an alternative method involving your internet security in internet settings):

quote:

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Originally posted by CookieRevised
7B. If you don't want to uncheck "Check for server certificate revocation". Then you should add messenger.hotmail.com and loginnet.passport.com to your "Trusted Sites" in the Security tab in your Internet Options. Make sure the checkbox for "Require Server Verification" is cleared.

More can be found here.

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I don't use norton either..never got it to work right so i chose another firewall etc. i'm assumin in every firewall there is about the same (i had two diff ones, in both there was applicationslist somewhere)...sorry i can't be of more help.

And yup, uninstalling and installing is the way around it if u can't find where the applicationslist is.

U GUYS... U ROCKKKK!!!! my msn s working again... thanks so much sunshine and cookie...


thankssssssssss

ps- it was norton.. allowed those 2 sites to the trusted sites list and allowed list and then repaired it from the control panel and voila!!!!   

hey guys

me again... problem!! everytime i shut down the comp that error comes up again.. and then i gotta do the whole process of uninstalling msn and shutting down and installing for it to work... what shud i do???

when i check my trusted sites list those websites u guys asked me to add are still on. and when i try to check my mail im redirected to another site saying the site i wanted dsnt exist.



sos

What site do u get redirected to? Cuz it sounds like ur browser has been hijacked..don't stress out now..there's a solution...see if this works:

Do an adware/spyware scan with Adaware: http://download.com.com/3000-8022-10214379.html?tag=lst-0-2
followed by Spybot Search and Destroy: http://download.com.com/3000-8022-10194058.html?tag=lst-0-2
delete what those come up with..

if that doesnt work try:
HiJack This : http://tomcoyote.com/hjt/
Or tell what site u get redirected to an i'll try to find the right deleter

hey sunshine

surprisingly my msn seems to be fine these days... maybe coz everytime i switch off the computer i disable norton and then restart and enable it once i do...

think i shud be fine for now if it happens again i shall try ur cures...

think the website was called zestyfind.com or something but dont worry coz everything seems under control rite now

thankss sooooooooooooooooooo much

I have done all that you said in your messages, but still iam getting the same error 0x81000370 when i try to sign-in MSN messenger & also hotmail.com site is not opening.
I have set the correct time, but the cell of the motherboard clock is quiet slow, as it got over u can say so daily i have to set the time morning when i start my PC, so is this error becaouse of no-powered cell of motherboard clock?
i even tried adding hotmail.com site to the Trusted Sites & even made the security level of 'Internet' from Medium to Medum-Low & even tred making Privacy Level to Low, but it doesn't worked still, I have my cybercafe so in other PC's except server have installed MSN Messenger v6.2, because i'm waiting for MsgPLUS version3 thats why i'm not installing new version on the server.
So is it like that in other PC's its 6.2 except server & thats why msn isnt working in any of my PCs?
I'm using WinProxy software for networkng of my other PC's, so s there should be any setting done in Winproxy? But i'm sure all the settings are OK! as when msn was working fine few days before. So no Q. arise for Winproxy settings, but if you find anything for Winproxy settings then you are welcomed.
I wanna tell you that i have searched for hotmail hacking in google so is it like that hotmail have stopped my IP from their servers for visiting their sites? even i had sent an hacking file to one of my friend, plz. reply, i'm without MSN these days!!!

Hmm nothin worked then i suggest u write em about it..just ask why ur unable to sign in.

Feedbackform is found here:
http://support.msn.com/contactus.aspx


P.S. I wouldnt mention anything bout searchin for hacks or sendin illegal files to em.... They will try an solve ur problem

hello,

     how can i acces my firewall? i have done everything that people hae posted in various sites, and nothing seems to work. Also what is NIS? is it the norton anti virus thing or something else? please help me out I have been without msn messenger for weeks now.

It depends on what firewall you're talking about. The windows firewall can be "configured" by double clicking your network icon (lower right corner in the systemtray) and choose Properties > Advanced > Settings... Configuring other firewalls that you may have installed on your system depend on the firewall-programs itself, can't help you there...

NIS = Norton Internet Security, another kind of "firewall"...

If all these things seems like Chinees to you and you own your own computer, then you proberly haven't installed them. If the computer is maintained by someone else, ask that person.

hello
           This thing is getting me frutruated, it just wont work i type that "regsvr32 softtpub.dll" thing and it says it cannot find it. I tried uncheking and cheking that "Check for server certificate revocation" box and it still wont work. I need help plz!!!!

even i havent been able to connect . somebody please help me. i tried everything written here. i even uninstalled NIS and NAV. in vain. somebody plz help me,i wanna try out mp!3
ps: how come this problem began occuring wid everybody. i had no probs earlier.

Run this patch
after running restart msn
if it still doesnt work reinstall msn after aplying this patch
let me know if it worked

And what does that patch exactly do?

harah fixed it

Hi
I having a prob and i get this code now and again.

I used to be able to get onto msn no probs at all b4 i installed router and homenetwork.
Now i cant get on at all, no proxy servers are ticked and everything in here ive tried am pulling my hair out tring to figure whats wrong


I have AOL and Windowsxp and the other 2 pc connected to network are both XP can anyone plz give me a hand on these issues i really have tried next to everything.

I cant uninstall aol or router for the simple fact we got a pro to set it up and i dare not touch it.

really don't want to read all of this, so I don't know if this has been posted are not, but here are some more things to try:


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MSNTS: Error 0x81000370: You receive the error message “We were unable to sign you in to the .Net Messenger Service” when you try to sign in to MSN Messenger(833275)

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The information in this article applies to:
MSN Messenger

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SYMPTOMS
  When you try to sign in to MSN Messenger, you receive the following error message:
We were unable to sign you in to the .Net Messenger Service, possibly because of a problem with your Internet connection. Please try again later.
  MSN subscription customers only: The Messenger Details section of the MSN Status and Support page may display the following error message:
81000370
MSN subscription customers only: For additional information about how to use the Status and Support page, click the following article number to view the article in the Microsoft Knowledge Base:

818713 How to Use Status and Support


CAUSE
  A WinInet error occurred when you tried to sign in to MSN Messenger.

  You may not be able to access other sites that require you to sign in.

  You may not be able to sign-in to MSN Hotmail by using your .NET Passport credentials.

  You may have an incorrect setting in the Hosts file.


THINGS TO TRY


  1. Exit MSN Messenger:   a. Sign out of MSN Messenger. 
  b. If you see the MSN Messenger icon in the notification area, right-click the icon, and then click Exit. 

  2. Clear the Secure Sockets Layer (SSL) state and the AutoComplete history. To do this, follow these steps:   a. Open an Internet Explorer window. 
  b. Click Tools , click Internet Options, and then click the Content tab, 
  c. Under Certificates, click Clear SSL State. 
  d. Click OK when you receive the message that the SSL cache was successfully cleared. 

  3. Verify the Check for server certificate revocation and SSL options in the Security section. To do this, follow these steps:   a. Open an Internet Explorer window. 
  b. Click Tools, click Internet Options, and then click the Advanced tab. 
  c. In the Security section, clear the Check for server certificate revocation check box and select the Use SSL 2.0 and Use SSL 3.0 check boxes. 

  4. Check your Firewall and Router Configuration to make sure that port 443 is open to access secure sites. Contact the firewall or router manufacturer for more information.
  5. A system component that processes digital signatures may be damaged. To resolve this behavior, follow these steps:   a. Click Start, click Run, type cmd, and then click OK. 
  b. At the command prompt, type regsvr32 softpub.dll, and then press ENTER. 
  c. Click OK when you receive the message that DllRegisterServer in Softpub.dll succeeded 
  d. Repeat steps a through d for the following files: Wintrust.dll, Initpki.dll, Dssenh.dll, Rsaenh.dll, Gpkcsp.dll, Sccbase.dll, Slbcsp.dll, Mssip32.dll, and Cryptdlg.dll. 
  e. Type exit, and then press ENTER to close the Command Prompt window. 

  6. Verify that the Internet Explorer cipher strength is 128   a. Start Internet Explorer. 
  b. On the Help menu, click About Internet Explorer:   The cipher strength information is displayed in the "About Internet Explorer "box.

  If you have Internet Explorer version 5.5 or later, the cipher strength should be 128 bits.


  c. Click OK
If the cipher strength is incorrect, some Internet explorer files are missing or damaged. To repair or reinstall Internet Explorer, use the method for your operating system:   Microsoft Windows 98, Windows Millennium Edition, and Windows 2000
Download and install Microsoft Internet Explorer 6, or reinstall Microsoft Internet Explorer 6. To do this, visit the following Microsoft Web site: http://www.microsoft.com/windows/ie/downloads/ie6/default.asp

  Windows XP
To repair Internet Explorer on Windows XP, Use the System File Checker tool to scan all of the protected files on your computer:   a. Click Start, and then click Run. 
  b. In the Open box, type sfc /scannow, and then click OK. 



  7. Clear the entry in the Hosts file:   a. Click Start, click Run, type the command for your operating system, and then click OK:  o Windows 95, Windows 98, Windows Millennium Edition: %windir%

  o Windows NT, Windows 2000, and Windows XP: windir%\system32\drivers\etc

  o Windows XP Home Edition: %windir%\system32\drivers\etc


  b. In the Windows Explorer window, look for the file that is named Hosts in this folder. 
  c. Right-click on the Hosts file and click Open with, and then select Notepad. 
  d. Delete any entries that refer to the passport.com domain - for example, Loginnet.passport.com, LoginMSNIA.passport.com, or login.passport.com. 
  e. Save and close the Hosts file. 
  f. Try to sign in to MSN Messenger

  8. If your computer is running Windows XP, clear the DNS resolver cache:   a. Click Start, click Run, type cmd, and then click OK. 
  b. In the command prompt window, type the command ipconfig /flushdns. This will flush all DNS entries that have been cached. 
  c. Try to sign in to MSN Messenger. 

  9. MSN Subscription customers only: Generate a Status and Support report file, and then e-mail the file to MSN support. For additional information about how to use the Status and Support reporting functions, click the following article numbers to view the articles in the Microsoft Knowledge Base:

818713 MSN: How to use Status and Support


818695 How to send and view a Status and Support file

  10. MSN Subscription customers only: If the error prevents you from using the Status and Support page:   a. Record the error message and the circumstances when the error occurred. 
  b. Contact MSN support.   a. Visit http://support.msn.com. 
  b. Call MSN Technical Support: (800) 877-9580 


  11. Agent: Contact an L2 agent for additional help or approval for an escalation. For additional information about escalating an issue, click the following article number to view the article in the Microsoft Knowledge Base:

326434 How to escalate to L2

Hello, none of the mentioned have worked for me, my problem has only started once i got my adsl line, it keeps telling me that i am not logged on to the internet, but of course with adsl i am connected 24/7 so please help, i am desperate.

quote:

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Originally posted by kelly
After not been able to sign in for 3 days and trying everything on the list is still wouldn't work. But i found this then it worked straight after .

1.  Click on Start, Run and type "REGSVR32 SOFTPUB.DLL" (w/o the quotes).  You should see a popup message that this process succeeded.
2.  Click on Start, Run and type "REGSVR32 INITPKI.DLL" (w/o the quotes).  You should see a popup message that this process succeeded.
3.  Click on Start, Run and type "REGSVR32 MSSIP32.DLL" (w/o the quotes).  You should see a popup message that this process succeeded.
4.  Now try the Windows Update site and see if you get the same error.

ok i know its says its for windows update lol, but it did fix that and my messenger worked straight after doing that as well....

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quote:

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Originally posted by Sunshine
Hmm nothin worked then i suggest u write em about it..just ask why ur unable to sign in.

Feedbackform is found here:
http://support.msn.com/contactus.aspx


P.S. I wouldnt mention anything bout searchin for hacks or sendin illegal files to em.... They will try an solve ur problem

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SOOOOOOOOOOOOOO GREAT!! THANK YOU VERY VERY MUCH!!

Heres what I do when I get a connection error:
I go in the registry editor to (Start > Run > regedit ):
HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger

Then empty (BUT DO NOT delete!) the contents of the Server value entry by double clicking on it and clearing whatever its current value is.

Restart mSn and it usually fixes it for me.

yeh same
i would like to know this too

I'm having the same trouble

since i downloaded the new messenger live  i have been unable to log in then a friend advised me to just go to program properties
and in compatibility to change it to windows nt bingo im back in business all smileys etc all working horray!!!!

I have recently downloaded Messenger 2009..It worked fine at first, but over the last few days it has taken ages to log in. When it does log in, it stays in for about 20 mins and signs out. When I try to re-connect, it won't. I have troubleshooted and all the things come up checked-can anyone give me any advice? Do I maybe need to upgrade to a newer version?

Any help would be very much appreciated, as this is driving me mad! lol

new Version download. İs problem internet explorer. ?

thankGod, i got this message thousand times.