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Laptop DEAD - HELP - Printable Version

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Laptop DEAD - HELP by M73A on 09-22-2005 at 07:35 PM

my girlfriend has a laptop and it wont boot up at all

it wont boot in safe mode either.... so she doesnt know what to do...

she gets an error saying somehting about newly installed software or hardware.... but nothings been installed that doesn't work so what could that be?

what could you suggest she do seeing as she cant get into safe mode???

it would be really appreciated if someone could suggest a way that does not involve a format because there is a lot of data that would be lost and probably not replaceable

Thanks for any Help.

M73A

RE: Laptop DEAD - HELP by prashker on 09-22-2005 at 07:37 PM

what kind of laptop is it. What drives do it have? CD? Floppy? DVD?

RE: Laptop DEAD - HELP by M73A on 09-22-2005 at 07:45 PM

EI Systems

it has a cd/dvd-rw combo... no floppy...

RE: Laptop DEAD - HELP by ShawnZ on 09-22-2005 at 08:20 PM

quote:
Originally posted by M73A
somehting about newly installed software or hardware
Not to be rude but, that isn't very helpful. Can you give us a more detailed message?
RE: Laptop DEAD - HELP by M73A on 09-22-2005 at 08:25 PM

quote:
Originally posted by ShawnZ
quote:
Originally posted by M73A
somehting about newly installed software or hardware
Not to be rude but, that isn't very helpful. Can you give us a more detailed message?
sorry... just working on the information i've got:P.... its not my computer ya see:P

its windows xp home with sp 2 (I THINK)

ei machines laptop

cd/dvd-rw

40gb hdd

(no dodgy software on it... if thats a factor....)

and oh yea.... last bit of info: its broke :P

lol...

ta.
RE: Laptop DEAD - HELP by MeEtc on 09-23-2005 at 01:44 AM

First question, does it POST? (count RAM, show logos, etc?)

RE: Laptop DEAD - HELP by M73A on 09-23-2005 at 06:32 AM

quote:
Originally posted by beamykitty
If you ring up the company that made the laptop -customer support-if she still has her serial number on the back of the comp(usually a sticker) ..they will help u for free...as long as the comp is legit ..i had a similiar problem with two other laptops i have owned even tho one of them was 6 years old they still walked me through and were able to help me bring my comps back to life...-good luck-

the waranty is out and i think they charge.... ill suggest it anyway thanks...

quote:
Originally posted by MeEtc
First question, does it POST? (count RAM, show logos, etc?)
ermm, im not sure... when its loading up it gets to a certain point and then goes back to the screen saying windows didn't start up propoerly how would you like to start windows etc etc 1safe mode 2 normally 3 old settings... ya no?

but im not sure what 'certain point' is.... i think its after the windows loading logo if thats what you mean...
RE: Laptop DEAD - HELP by multimillion2k on 09-23-2005 at 09:00 AM

I would suggest you consider a repair install - it's actually a useful feature, and you shouldn't lose any files or programs.

RE: Laptop DEAD - HELP by matty on 09-23-2005 at 10:59 AM

It would be a good idea if you could provide us with the Stop error code on the BSOD (Blue Screen of Death). It will say Stop 0x000000somethingsomething(parameter,paramater,parameter,parameter)

This will help us actually point you in the direction on how to fix it because reparing install could be a worse thing since the laptop probably didn't originally have SP2 on it.

RE: RE: Laptop DEAD - HELP by MeEtc on 09-23-2005 at 01:19 PM

quote:
Originally posted by M73A
quote:
Originally posted by MeEtc
First question, does it POST? (count RAM, show logos, etc?)
ermm, im not sure... when its loading up it gets to a certain point and then goes back to the screen saying windows didn't start up propoerly how would you like to start windows etc etc 1safe mode 2 normally 3 old settings... ya no?

but im not sure what 'certain point' is.... i think its after the windows loading logo if thats what you mean...

If windows starts poking its nose, then it has POSTed and is not a crucial hardware failure. Sounds like windows is corrupted or maybe a bad harddrive
RE: Laptop DEAD - HELP by M73A on 09-23-2005 at 02:39 PM

quote:
Originally posted by multimillion2k
I would suggest you consider a repair install - it's actually a useful feature, and you shouldn't lose any files or programs.

yea... thats what she's been trying but the disc she got with her pc doesn't show that option... but the manuel says it should.... im gonna try and get hold of another disk of xp (actuial xp disk instead of EI Systems xp branded thing...)

quote:
Originally posted by Matty
It would be a good idea if you could provide us with the Stop error code on the BSOD (Blue Screen of Death). It will say Stop 0x000000somethingsomething(parameter,paramater,parameter,parameter)

This will help us actually point you in the direction on how to fix it because reparing install could be a worse thing since the laptop probably didn't originally have SP2 on it.

erm... im going round there tomorrow so ill try and get it :)

Thanks For The Replies :D