i have tried to reinstall and re download plus but it will not work. i have downloaded it and i go to install it but when it finishs it comes up with  MsgPlusLive-420.exe has encountered a problem and needs to close.  We are sorry for the inconvenience. it then goes on to say If you were in the middle of something, the information you were working on might be lost. it then gives me 2 options, one is Debug which i hav tried and the other is close