Remote Assistance Help. - Printable Version
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Remote Assistance Help. by Lourix on 08-18-2007 at 08:54 PM
I need help urgently 
When I send someone remote assistance they can do everything and take control of my computer, which is fine but when someone sends me the invite it doesnt seem to work. It says there seems to be some network issues or something which I don't believe is true. I have turned off my firewall and program control and that hasn't helped. I have tried this with quite a few computers and it seems to be the same problem. I hope someone could point me in the direction here and I know I should be posting this on the microsoft forums or something but I'll do that later if no one can help.
Thanks.
RE: Remote Assistance Help. by Adeptus on 08-18-2007 at 10:04 PM
The two main reasons this happens are: both you and the user you are trying to help are behind NAT routers (in theory shouldn't be a problem if the routers support UPnP) and firewalls.
You should ask the person you are trying to assist to turn off any firewalls they may have. Forwardng port 3389 on the router may help as well.
For more information, see:
http://support.microsoft.com/kb/301529/en-us
http://support.microsoft.com/kb/921047/en-us