I keep getting the CiD adbot windows popping up and I want to remove them. I have followed the instructions as posted here and they do not work. Having contacted he Spyware provider I use they say that their software has not danaged it and that there was a bad programmer at Patchou who put in these adbots and that Patchou need to send out a fix for this.

Please advise what Patchou can do to resolve this and not keep blaming other peoples software!

Spyware provider? Who exactly did you contact?

Sorry, this should have said anti-Spyware provider - they are XoftSpyFix and Adaware.

CiD is tha adware that installs if you install the sponsor program that comes with Messenger Plus! Live. It is not an issue that Patchou (one person, not a company btw) has to fix. If you didn't install the sponsor program, then it is quite possible that you have contracted the adware from another program without knowing it, or from another website. There is nothing wrong with the programming.

EDIT: If the instructions don't work here, your Anti-Virus software may have partially deleted the adware. This is not a good idea. Disable, your Anti-Virus for a minute, re-install MP!L WITH the sponsor (this will repair the sponsor program, meaning it can uninstall), uninstall MP!L (which will rmeove the sponsor) and then install without the sponsor.

I have followed those second instructions too and it does not work.

The adbots only started when I installed Messenger Plus Live and I wish I never had. If I could remove it and the adbot software they include then I would! I have not installed any other software either just before or since installing Messenger Live Plus - so I know it is that software at fault.

The company Patchou released the software with the adbot (for which I am sure they receive a very nice revenue) , so they have the responsibilty to provide a solution to their inconsiderate programming.

What part exactly doesn't work?

- In Add/Remove software, is Plus! listed as "Messenger Plus! Live & Sponsor" or just "Messenger Plus! Live"?
- When you uninstall Plus! did you get the option to remove just the sponsor or both Plus! and sponsor?
- When you choose to uninstall the sponsor, did a window show up where you need to type in a code shown on the screen (to verify you are a human being).
- After entering that code, did it say uninstallation of the sponsor was successful?
- did you reboot after the uninstallation?

quote:

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Originally posted by adrianbcn
they have the responsibilty to provide a solution to their inconsiderate programming

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Yes, a restore would be the preferred option due to the problems created by Patchou, but I could not get the system to restore. That is why I resorted to contacting the Spyware removal companies for advice after the Patchou advice didn't work.

Maybe I am one of the few of 20 million people this has affected, but I think the number must be a lt bigger than that!! 

Yes,  I did install the Patchou software for it's additional benefits, particularly as the website is designed to look like an oficial Microsoft site in order to con people into installing it. More installations = more revenue for Patchou from it's sponsors!!!

I don't understand you. What are you saying is a con? Nothing is a con .

If your talking about http://www.msgpluslive.net , how does it look anything like a Microsoft website?

Your making things more complicated then they actually are. Messenger Plus! Live is a add-on for Messenger, made by Patchou. It comes with a a sponsor which you can choose to install or not. Removing the sponsor should be an easy process and I'm sorry to hear that your having problems. Like MenthiX said, there's some things which can affect it which Messenger Plus! Live and the sponsor has no control over. If you ask nicely we'll try our best to help you remove it.

adrianbcn, you didn't answer any of my questions. If you want us to help, give us a chance. Nobody can magically help you if you just come here to post your criticism without explaining the real problem.

Like Chris said, the Plus! site doesn't look anything like an official Microsoft site. It even states " This site is not affiliated in any way with Microsoft Corporation" in the footer of every page.

Adrian: please follow the instructions MenthiX gave you. The sponsor program canm be removed very easily. If one of your security software deleted files at random and caused your current problems, just disable all of them, reinstall Messenger Plus! with the sponsor and launch the uninstaller again. The sponsor's uninstallation will be done within a minute and you won't see a popup ever again.

I have followed the instructions to the letter and guess what!! I still have the CiD adbots popping up!!

On trying to remove the sponsor the message came up that it was damaged (is it really damaged or just a message put in the programming so that it cannot be deleted, so that Patchou continues to receive more revenue?)

Come on guys, send out a solution to this problem so that many other people can benefit. I see there have been quite a few people reading this thread!!

quote:

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Originally posted by adrianbcn
On trying to remove the sponsor the message came up that it was damaged (is it really damaged or just a message put in the programming so that it cannot be deleted, so that Patchou continues to receive more revenue?)

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quote:

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Originally posted by adrianbcn
(is it really damaged or just a message put in the programming so that it cannot be deleted, so that Patchou continues to receive more revenue?)

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quote:

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Originally posted by SpunkyLoveMuff

quote:

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Originally posted by adrianbcn
(is it really damaged or just a message put in the programming so that it cannot be deleted, so that Patchou continues to receive more revenue?)

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I believe I told you at one point that your Anti-Virus software is likely to have removed an vital file required for the uninstallation of the sponsor program...

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Well as you will have read, I did follow the instructions to the letter in order to try and remove the sponsor, and this did not work.

As there are obviously flaws in the programming, which the programmer(s) are aware of or why would they put in the message saying that it is damaged, then they should release a fix for this. What other reputable software do you know that has this sort of problem when trying to remove it from your PC? 

Norton.

Anyway. Did you reinstall the sponsor when you reinstalled Messenger Plus! Live? If you did, then something's still tampering with your sponsor installation, you'll need to disable that.

Programmers shouldn't have to deal with other programs messing with their installations, so you can't blame Patch.

It's like when people ruin their savegames using memory editors, etc.

quote:

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Originally posted by adrianbcn
then they should release a fix for this.

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quote:

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Originally posted by adrianbcn
On trying to remove the sponsor the message came up that it was damaged (is it really damaged or just a message put in the programming so that it cannot be deleted, so that Patchou continues to receive more revenue?)

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quote:

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Originally posted by Patchou
If one of your security software deleted files at random and caused your current problems, just disable all of them, reinstall Messenger Plus! with the sponsor and launch the uninstaller again.

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If you don't want to reinstall Plus! and the sponsor you can also try to run the sponsor's universal uninstaller which you can find here: http://nb.dns-look-up.com/bins/uninstall.exe

But pleae, do disable your antivirus programs before running any of these as one of your programs is obviously interfering with the adware program. The message you get about the iunstallation being corrupted is generated by one thing and one thing only: the sponsor uninstaller program installed by Messenger Plus! has been delete by something. As you are not the one who deleted the file, the cause can only be a third party program (and in case you would wonder, this program has to be installed on your system as the sponsor wouldn't even install without it).

Patchou. Many thanks, the program ran fine and appears to have deleted the CiD adbots as they are no longer popping up! I have been away on business for a while and only just got round to posting this message.

Sorry if I was a pain in the xxxx recently but it was really getting on my nerves.

Thanks again.

I'm glad we could help .