Huge Patchou rant - Printable Version
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Huge Patchou rant by Eljay on 12-27-2007 at 11:36 PM
For those of you that don't hover around Neowin: clicky 
RE: Huge Patchou rant by ShawnZ on 12-27-2007 at 11:50 PM
/xboxsupport should make a big picture of that faceplate show up
RE: Huge Patchou rant by albert on 12-27-2007 at 11:50 PM
LMAO!!!!
I had some how a similiar horrible experience with HP's customer support.. I started writing a story but I got so bored, I just let it go.
I hope someone from MS reads about this.
RE: Huge Patchou rant by markee on 12-27-2007 at 11:52 PM
I haven't even seen a post of Cookie's that big 
RE: Huge Patchou rant by linx05 on 12-27-2007 at 11:52 PM
I originally thought it was about some poster who hated Plus!. Good read.
RE: Huge Patchou rant by Chrono on 12-27-2007 at 11:59 PM
ROFL the final picture is hillarious
RE: Huge Patchou rant by prashker on 12-28-2007 at 12:02 AM
Patchou sucks, he should have asked a jew to call
RE: Huge Patchou rant by markee on 12-28-2007 at 12:04 AM
quote:You probably would have fixed it all up for him and got 2 for yourself
Originally posted by SonicSam
Patchou sucks, he should have asked a jew to call
RE: Huge Patchou rant by prashker on 12-28-2007 at 12:13 AM
quote:
Originally posted by markee
quote:You probably would have fixed it all up for him and got 2 for yourself
Originally posted by SonicSam
Patchou sucks, he should have asked a jew to call
I know
RE: Huge Patchou rant by Patchou on 12-28-2007 at 12:16 AM
quote:yesssssssssss... take that Cookie!
I haven't even seen a post of Cookie's that big
RE: Huge Patchou rant by Knucks on 12-28-2007 at 12:17 AM
Wow, ~4 months just to replace a faceplate? Is that a world record?
RE: Huge Patchou rant by Patchou on 12-28-2007 at 12:26 AM
it could be if they indeed had replaced it....
RE: Huge Patchou rant by vaccination on 12-28-2007 at 12:35 AM
That's pretty fucking ridiculous =/
RE: RE: Huge Patchou rant by CookieRevised on 12-28-2007 at 12:56 AM
quote:
Originally posted by Patchou
quote:yesssssssssss... take that Cookie!
I haven't even seen a post of Cookie's that big
lol
Anyways, nice read
sadly, but nice... in a way....
PS: white goes nice with black, no?...... /me runs like hell
quote:this made me fall of my chair ROFL...
Originally posted by Mr.Jay on NeoWin
You should paint a middle finger on the white faceplate and send it back.
RE: Huge Patchou rant by Voldemort on 12-28-2007 at 02:30 AM
quote:can't you bug someone at redmond to move a couple of contacts?
Originally posted by Patchou
it could be if they indeed had replaced it....
RE: Huge Patchou rant by ShawnZ on 12-28-2007 at 02:45 AM
tell them if they overnight an xbox 360 elite faceplate to you for free, you'll stop putting spyware in your software and branding it as a product they make 
RE: Huge Patchou rant by Volv on 12-28-2007 at 03:55 AM
Wow, that would be really frustrating - so maddening it's almost laughable
RE: Huge Patchou rant by Nagamasa on 12-28-2007 at 04:26 AM
The person doing the mailing thing must be colourblind.
RE: Huge Patchou rant by prashker on 12-28-2007 at 04:42 AM
quote:
Originally posted by Patchou
it could be if they indeed had replaced it....
Shush and play Blue Dragon moreeee *runs back to Xbox 360*
RE: Huge Patchou rant by deAd on 12-28-2007 at 04:49 AM
all I can say is... wow
RE: Huge Patchou rant by Eddie on 12-28-2007 at 05:01 AM
Lol, that kinda sucks that you had to wait so long for a faceplate, but to me a faceplate is a faceplate and its good no matter what colour aslong as it plays my games i dont care lol but that is quite funny, ive never recieved such bad service luckily.
RE: Huge Patchou rant by Shippo on 12-28-2007 at 09:29 AM
I've had my fair share of crap support from MS. (I only had to contact them a couple times, but still, none of them were necessarily good) I don't really remember the issues anymore, but it does prove that Microsoft support is rather crappy.
It's a shame what happened, even I had better support from GateWay when a few of my components decided to burn out. (two RAM sticks, replaced both of them - and now my mobo, but I think the computer is out of warranty, so can't do anything now)
How long do you plan to fuss with them for a black faceplate? White does go pretty good with black in certain cases anyway...
RE: Huge Patchou rant by prashker on 12-28-2007 at 09:57 AM
To all those saying "oh man White goes good with black, I don't really care"
Of course people should not care that much but it's just the freaking situation that pisses people off. If someone orders a BLACK Xbox 360. Then one would assume that any parts he'd get back by replacement or repair would be black!. People don't seem to care about mistakes anymore and just go with it. Jews notice these things. (I mean we do run the movie industry after all, we HAVE to notice small things 
)
Plus, I've gotten 2 Free Play and Charge Kits from Microsoft before (being a jew obviously helps )
I've had a similar thing happen, yet it was with my phone company (lol Patchou this is the story I wanted to tell you)
I ordered 50+50/1000WD+Unlimited Incoming. 25$/month
Now for the first 3 months of my phone bill I got a "ChatNSend Bonus" meaning I got Free Local Calling and Free Text Messaging.
Now on my bills for the first 3 months it showed 150/1000WD 25$/month.
Now there was multiple things wrong with that.
1. 150Minutes, I'm not complaining that I got 50minutes Extra
!2. Where's my Unlimited Incoming?!
Anyways, I assumed my bill was like that because of the "ChatNSend Bonus". Hence why I called only after the 3months we're up.
So now (around 3weeks ago) I called Rogers and explained what happened.
I said my Plan on my Bill was not the same of my Proof Of Purchase (order summary paper that came with the phone in the mail).
She then started babbling on about why did I wait 3months.
I kept on trying to explain I thought it was because of the ChatNSend Bonus. Yet she kept saying "Well if you want Unlimited Incoming it'll be 10$ more"
So obviously I was pissed, she did not seem to understand what I was explaining
Me: Excuse me Mrs, but I do not think you understand what I am trying to say. My Proof of Purchase, the paper that came with my phone. Shows the plan I ordered. Yet the plan on my phone bills are different.
*once again she brings back....*
Her: Once again sir, why did you wait 3months? I'm sure you would have noticed at the beginning.
Me: Mrs, you're not understanding. You know when you order a 3year contract you get a ChatNSend Bonus (Unlimited Local and Unlimited Text) for 3months?
Her: Yes.
Me: Well, that is why I assumed my bill was like that.
Her: So you are telling me you want to pay the same price (*25$*) for less minutes?
*This new WRONG plan had 50more minutes (150), yet it had no Unlimited Incoming*
Me: No......I want the plan I ordered....
Her: Well Unlimited Incoming is 10$ more.
Me: Ok this is getting very aggravating, My plan I ordered is this exact thing, as I quote from my Proof of Purchase "50+50/1000 Evenings and Weekends 9PM + Unlimited Incoming" so I'm telling you....
*she interrupts me*
Her: Nothing is wrong, your plan is correct!
Me: Don't cut me off, you're the one who is at fault here.
Anyways, she started being rude and being a douche (
) and it kept going back and forth even though I am the one who is right. The plan I ordered is different from the plan I got.After a while I responded with
Me: Can I speak to someone else please?
She Hung up on me. (What a nagface
)So I call back Rogers. And this nice old lady answers (either that or this person deserves to be a grandma
).I explain to her the previous person who was helping me was being very rude and did not want to listen to what I had to say.
She then said that ROGERS must have set the wrong plan while configuring my account along with apologizing about the previous person "helping" me.
Along with fixing that up (the "new" old plan will become into effect next billing cycle)
Your new price plan will be effective on: 12/31/2007
So anyways, I should be getting my new Bill along with my "new" plan showing up correctly.
Althought because of this crap I'm going to have to call again and complain once more.
Because this month I've had plenty of Incoming Calls (way over 100minutes. And since this month I've had no unlimited incoming I'm obviously going to be charged a heck of a lot extra on this months bill.
And since I was SUPPOSED to have Unlimited Incoming calls. I'm going to call Rogers and ask them to credit me (and obviously give me a little present for my troubles
, because thats how jews do it).Now my little ranty thing may not have been as long as Patchous. But atleast mine is more jewish. And professional (like I said, it's probably Patchous fault because nobody can understand his french "tauking" and "speeking" <3)
GOODNIGHTTTT
PS: Heheheh, I totally made a line break by using [/quote]
RE: Huge Patchou rant by Discrate on 12-28-2007 at 10:06 AM
geeze patchou, i would have got so angry with them too. What idiots.
RE: Huge Patchou rant by markee on 12-28-2007 at 10:12 AM
quote:[hr] > j00
Originally posted by SonicSam
PS: Heheheh, I totally made a line break by using [/quote]
RE: Huge Patchou rant by kao on 12-28-2007 at 10:39 AM
Microsoft's Xbox support have sorted my stuff out quickly and properly all 3 times I've had to call them ;o
RE: Huge Patchou rant by Matti on 12-28-2007 at 11:42 AM
Damn Patch... that sucks.
* Matti taps Patchou.
RE: Huge Patchou rant by Sunshine on 12-28-2007 at 11:49 AM
Eehmmm Irony anyone....
Translation:
WIN AN XBOX360 ELITE
and the coolest game of 2007
not yet in stores! HALO3
RE: Huge Patchou rant by kao on 12-28-2007 at 12:44 PM
Not yet in stores? o.O
RE: Huge Patchou rant by High Speed Chaser on 12-28-2007 at 01:24 PM
I had a similar experience with Dell Australia only it was a delay of a few days rather than 4 months.
It was still very annoying 
We rang them a few times and they said the would ring back in 5 mins. They finally rang between 2-4 hours later.
RE: Huge Patchou rant by aNILEator on 12-28-2007 at 01:36 PM
Sunnies shot is pure gold
RE: Huge Patchou rant by freak544 on 12-28-2007 at 02:39 PM
Funny lol I have never had problems with any customer support services
RE: Huge Patchou rant by Baggins on 12-28-2007 at 02:51 PM
quote:I had a good experience with Virgin Mobile support just latley.
Originally posted by SonicSam
To a...
I was activating my phone and when it came time to enter my subsidy password, Firefox crashed. I phoned then up about 8:55 EST five minuets before they closed for the night. Okay, I'll call them again tomorrow (christmas
) when they open @ 9:00. I ended up calling about 11:00 and I had approx. 5min wait. The dude I spoke to was very helpful, I just gave him my name and pin and he was able to walk me through the process. He actually spoke english ( )!The only thing that all these support companies need to change is for you to be able to validate yourself to a computer, so you don't have to say your pin/password/etc. out loud. (eg. Let's assume your house is bugged...)
This post may be a little off topic but I think it is relevant.
RE: Huge Patchou rant by Patchou on 12-28-2007 at 05:19 PM
let's put this in the front page.... I think it deserves to be known by more people than the usual forum visitors (300K visitors a day on msgpluslive.net should do it).
Yes, my patience has its limits... and they just crossed them.
RE: Huge Patchou rant by freak544 on 12-28-2007 at 05:27 PM
good idea lol
RE: Huge Patchou rant by Steven on 12-28-2007 at 06:03 PM
quote:
Originally posted by Patchou
let's put this in the front page.... I think it deserves to be known by more people than the usual forum visitors (300K visitors a day on msgpluslive.net should do it).
Yes, my patience has its limits... and they just crossed them.
You should really put that, its well written, and its all true. I mean, in a way, you kinda are helping microsoft with Plus, your adding features to msn and wlm that they didnt bother providing, and they cant even send you a proper faceplate.
RE: Huge Patchou rant by Joe on 12-28-2007 at 07:02 PM
At least I know getting support from MS is a lost cause. Saves me time.
RE: Huge Patchou rant by Eljay on 12-28-2007 at 07:12 PM
quote:
Originally posted by Patchou
No more Xbox on this site
Lies
RE: Huge Patchou rant by Menthix on 12-28-2007 at 07:37 PM
quote:Add a digg link to it too
Originally posted by Patchou
I think it deserves to be known by more people than the usual forum visitors (300K visitors a day on msgpluslive.net should do it).
Apperantly somebody already submitted it: http://digg.com/xbox/Xbox_Customer_Support
RE: Huge Patchou rant by Fraisie on 12-28-2007 at 07:54 PM
This is like... a typical Cyril's bad luck story.
I WANT MORE!!! Very entertaining
I can totally imagine you on the phone, arguing with those people... Ah man...
RE: Huge Patchou rant by Chris4 on 12-28-2007 at 08:04 PM
Amazing read!
I hope the phone calls were free
RE: Huge Patchou rant by roflmao456 on 12-30-2007 at 02:06 AM
id like a 360 
lol @ photo
RE: Huge Patchou rant by John Anderton on 12-30-2007 at 08:15 AM
quote:Oh the irony!
Originally posted by Sunshine
Translation:
WIN AN XBOX360 ELITE
and the coolest game of 2007
not yet in stores! HALO3
Everyone's had their run ins with customer care. Its funny in a very sad way
RE: Huge Patchou rant by azn angel on 01-02-2008 at 07:09 AM
Over here you have a consumer watchdog where basically if anyone fucks you over like that, you call them up and let them know and then they do something about it.
http://www.accc.gov.au/content/index.phtml/itemId/142
kinda like the mob...
RE: Huge Patchou rant by Rolando on 01-02-2008 at 11:25 AM
quote:
Originally posted by Nagamasa
The person doing the mailing thing must be colourblind.
I'm sure a colorblind person can tell the difference between white and black..
.. poor Cyril.
RE: Huge Patchou rant by riahc4 on 01-03-2008 at 02:04 AM
But I dont think Patchou should stop complaining; He should keep on complaining.
You got pushed around with the MVP issue; Don't let yourself get pushed around with this thing either.
Keep calling until you get your faceplate.
RE: Huge Patchou rant by Volv on 01-03-2008 at 02:10 AM
We can all sign a petition and you can mail it to Microsoft again
RE: Huge Patchou rant by MeEtc on 01-03-2008 at 07:40 PM
quote:haha, thats the best thing ive seen all day, made me laugh
Originally posted by Volv
We can all sign a petition and you can mail it to Microsoft again
RE: Huge Patchou rant by Nathan on 01-03-2008 at 08:03 PM
hahaha, i can't remember how many pages the last one was... anyone care to remind us all?
RE: Huge Patchou rant by Eljay on 01-03-2008 at 08:09 PM
quote:
Originally posted by Napbree
hahaha, i can't remember how many pages the last one was... anyone care to remind us all?
400,000+ signatures on 10,137 pages
notice the spam trackback in the comments
RE: Huge Patchou rant by Nathan on 01-03-2008 at 08:46 PM
Lol,
How did it comment 
there's no link to comment, or has it been disabled recently?
RE: Huge Patchou rant by Menthix on 01-04-2008 at 12:59 AM
quote:Thread is locked, most old threads in the news section are.
Originally posted by Napbree
How did it comment (Smilie) there's no link to comment
RE: Huge Patchou rant by Omar on 01-04-2008 at 01:55 AM
Dear Abby:
I got a blue faceplate for my xbox instead of a black one...
suck it up, emo...
* Omar runs
RE: Huge Patchou rant by Shayne on 01-06-2008 at 07:38 AM
Has someone reported this yet to someone high up in Microsoft?
RE: Huge Patchou rant by Nefzen on 02-10-2008 at 07:46 PM
my condolence Patchou, it is really a shame that all of this has happened. I think you should have blamed the Canadian Post and tell them that they should not have returned it, rather they should have sent it to the recipient.
well, the sad irony was clear from the moment you just requested a new faceplate without adding the word "black" ("noire" if you prefer) whenever you could have.
(Not that I'm saying Microsoft are not guilty, but a reminder helps)
And for all those who says that not having a black faceplate is nothing, well, it is as if a person buys a Jaguar and receives a Hyundai Gets. It's degrading. The black color is the symbol of the Xbox Elite, it states that this machine is above all the other Xboxes, it is the very elite nature of the Xbox Elite. And thus, yes, it matters.
Had a fanboy of the Xbox 360 gotten a different colored faceplate, heads would have rolled!
(maybe...)
It's somewhat sad that there will not be an Xbox in the following contests, even though the support is horrible, it is still a good product by itself. Just think what would happen if all of Microsoft's Windows costumers would have used their tech support for it
I know I haven't ever used it, and I have a legal and original copy.
(for which I am somewhat sorry, but meh)
wish I could do something to help :\
and I wish I could have gotten into that signature list.
50Kg heh?
how on earth did you print that and send it to Microsoft?
RE: Huge Patchou rant by Quantum on 02-10-2008 at 08:03 PM
Why is neowin so SLOOOOW?
RE: Huge Patchou rant by Patchou on 02-10-2008 at 08:04 PM
quote:The UPS Store
50Kg heh?
how on earth did you print that and send it to Microsoft?
RE: Huge Patchou rant by Nefzen on 02-10-2008 at 09:44 PM
I hope the people at Microsoft get a hernia ;P
I heard of the story a long while ago, but just today I read it fully.
and I'm passing it on!
RE: Huge Patchou rant by bobby2000 on 02-15-2008 at 10:53 PM
i must say.. they managed to replace my controller within a fortnight,,, recorded delivery though