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Live Messenger keeps crashing/freezing. - Printable Version

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+-- Forum: MsgHelp Archive (/forumdisplay.php?fid=58)
+--- Forum: Messenger Plus! for Live Messenger (/forumdisplay.php?fid=4)
+---- Forum: WLM Plus! Help (/forumdisplay.php?fid=12)
+----- Thread: Live Messenger keeps crashing/freezing. (/showthread.php?tid=87032)
Live Messenger keeps crashing/freezing. by M3Hi on 11-02-2008 at 08:58 PM

Sorry if the answer to this is obvious or already on the forums, I have looked, but didn't find anything which matched my problem fully...

Using Messenger 8.5.1302.1018 and Plus! 470 and 479.

When I try to log out Messenger gives the "signing out" screen with the spinning Messenger logo and what-not, but it goes no further (should go to log-in screen). Friends have told me that I still appear online but no messages get through to me. I've tried updating to the newest version of Plus! (479) but the freezing at log-out still occurs.

After removing Plus! I no longer had the freezing issue, instead Messenger would just display a 'needs to close' message sometimes when I tried to log out, but not all the time.

Any suggestion would be much appreciated.

RE: Live Messenger keeps crashing/freezing. by robert_dll on 11-02-2008 at 09:04 PM

Uninstall Plus!, uninstall Messenger, reinstall Messenger 8.5 and reinstall Plus! 4.70. Messenger Plus! 4.79 is a beta release.

RE: Live Messenger keeps crashing/freezing. by M3Hi on 11-02-2008 at 09:11 PM

I've already tried that but I'll give it a go again.

RE: Live Messenger keeps crashing/freezing. by M3Hi on 11-02-2008 at 09:23 PM

I've done what you suggested and the problem is still there. I'm still not logging out and this time I recieved some "unable to start a conversation with [blahblah]" boxes. =/

RE: RE: Live Messenger keeps crashing/freezing. by maxrase on 11-02-2008 at 09:56 PM

quote:
Originally posted by M3Hi
I've done what you suggested and the problem is still there. I'm still not logging out and this time I recieved some "unable to start a conversation with [blahblah]" boxes. =/

A friend had exactly the same problem : his account was always online even if he signed out.

I advised him to make these tips and it worked. I hope it'll be helpful for you :

  • Close Windows Live Messenger

  • Open "Start" and "Run" and write : %temp%

    It will open your temp folder : delete everything in this folder, especially the MessengerCache folder.

  • Delete everything in this folder :
    • For Windows XP :
      C:\Users\[your user]\Local Settings\Application Data\Microsoft\Windows Live Contacts

    • For Windows Vista :
      C:\Users\[your user]\AppData\Local\Microsoft\Windows Live Contacts

Make sure hidden files and folders are displayed ("Tools" menu,  "Folder options..." and tick "Show hidden folders and files").

Of course, I advise to clean your computer with an antivirus (Antivir is free) and Spybot or an other tool in order to make sure you don't have a virus.


A detailed tutorial is available here for french users : Réparer sa connexion MSN
RE: Live Messenger keeps crashing/freezing. by M3Hi on 11-03-2008 at 07:43 PM

I did what you suggested and cleaned out the temp and application data folders, and ran a couple of scans, they found nothing though. But it appears to be working now. =]

Thank you very much for your help. =]

RE: Live Messenger keeps crashing/freezing. by higgoman on 10-10-2009 at 07:34 AM

thanks it worked
but one thing
for xp it should be

documents and settings
not users
you got a mistake in your line for xp