Hello,

i have Windows Live Messenger 2009 (Build: 14.0.8050.1202) and Messenger Plus! Live 4.79.0.353 (beta) with Windows XP Professional.

I installed A-Patch too,  but messenger is not working, therefor A-Patch removed.

I have many of my messages  lost. Why?

Old scripts are compatible new messenger? I have two installed. ("linked chats" and "letter count")

What do you mean by lost messages?

Are you getting errors that messages are not being delivered?

And yes, some scripts may work with 2009...the best option is to try them and see if they still work properly

No, i dont get any error message.

Some of my messages does not arrive, and i get no "failed to send" warning. and some of my partners messages does not arrive to me. No warning of course.

Windows Live Messenger and Messenger Plus Live removed and reinstalled, but this is not working.

All script removed.

If you remove Messenger Plus do the messages still get lost?

Also did this ever happen on Messenger 8.5?

Has it been happening consistently since you upgraded to 2009, or has it only been happening today?

I removed Messenger Plus, and i am testing it now. It seems to work without msgplus.

Messenger 8.5 was correctly working. The problem appeared after installing 2009.

Messenger was not working without msgplus

Windows XP is fully reinstalled, but this is not working (without msgplus)

Is my router possible bad? I have asus WL-500g deluxe with dd-wrt v24. Or it is possible regional problem?

Actually, I get this as well. And I have no idea why. This is on XP as well.

I don't want to open new thread beacuse I think my problem is similliar to this one.
I use Windows Live Messenger 2009 version 14.0.80.50.1202. I have downloaded and installed beta version of Live Plus (479b) for live 2009. My friend also installed same versions of messenger and plus. Then we noticed that sometimes I did not get her message and she did not get my message. Then we removed beta version of Messenger Plus and everything works just fine. So I believe there is a problem with Messenger Plus beta and i thought it would be nice of me to post it on your forums. So, if you need some more informations please let me know I'll be more then happy to give you some.

I just remember some more info: I use Vista 64bit and my friend XP 32bit. Might be useful info.

quote:

---

Originally posted by Halacs
Messenger was not working without msgplus

Windows XP is fully reinstalled, but this is not working (without msgplus)

---

I've just found out that I'm still having problems even without Plus. I guess it's something else... Great news for autors of live and bad for me...

I have uninstalled all scripts/skins, including Plus! itself but this problem still happens.
I do notice this problem more on WLM 2009 compared against the previous version (8.5).

Can the windows live team at least implement an automatic ping command to let the sender know if his/her message has been succesfully delivered?
What's the purpose of an excellent IM program when messages don't get delivered at a 100% rate? Do take this seriously please.
Or at least state the reason(s) for this problem.

Thanks if anyone reads this.

I have the same problem, I think you should write to the Windows Live Messenger Technical Support. I am already in contact with them, one more case would make more attention. After a few email exchange I have been passed to the Windows Live Messenger Global Escalations where they are still analyzing my problem.

It seems so far that third-party add-ons can cause such problems. But I am also experiencing message loss with pure WLM 2009...

Here is my issue in detail (an email portion):

"1, I have no problems with my Internet connection.
2, Connecting to Messenger also works fine. [+ I have my firewall set up properly.]
3, Loosing messages:
    a, On 'loosing messages' I mean the following:
       Imagine two Messenger user, A and B (both are connected via Messenger and has no
       Internet connectivity issues).
       A and B initiates a chat. During the conversation they experience that they do
       not fully understand each other. It turns out that some of the messages that
       A sent to B had not arrived to B (and vica versa). The 'lost message' only appears
       in the sender's client window and message log but does not appear in the "receiver's"
       window and message log.
    b, During parallel conversations - A <-> B and A <-> C (A is me):
       A <-> B experiences message loss whereas A <-> C experiences no message loss around
       the same moment (with 5-6 sec difference).
    c, I would like to emphasize that during a 'message loss' Internet connection remains live and   
       Messenger does not drops me out and everything seems to operate properly.
    d, The frequency of loosing messages is not constant:
         - sometimes it occurs rarely, say once per week
         - sometimes it occurs very often, say once per minute
    These are subjective statistics, I use Messenger 4-5 hours per day.
4, Bad message order:
  a, User A sends two messages - a1 and a2, in this order - to user B.
  b, User B receives the two messages in inverse order: first message a2 then a1.
  c, This occurs extremely rare (it is also more difficult to notice...).

To sum up, I think this is not an user-specific/related problem, because some of my friends also
experiencing message losses with different system configurations even in conversations that they
are exercising with another person (where this person is not me). 'On different system configurations'
I mean the following (these are some of my friends configurations):

1, Windows XP SP3 HU, Windows Live Messenger (Ver:2009, Build:14.0.8064.206) without add-ons, COMODO firewall, NOD32 antivirus.
2, Windows Vista SP1 HU 32bit, Messenger Plus + Windows Live Messenger 2009 (up-to-date), Eset Smart Security.
3, Windows XP HU, AVG free, Windows Live Messenger 2008 (build 8,5,1302,1018)"

Would opening certain WLM 2009 ports help?
Or the use of Window's Firewall ICMP system would be any good?

are your friends computers running behind routers as well?

quote:

---

Originally posted by Schnappi
Would opening certain WLM 2009 ports help?
Or the use of Window's Firewall ICMP system would be any good?

are your friends computers running behind routers as well?

---

quote:

---

Originally posted by Schnappi
I have uninstalled all scripts/skins, including Plus! itself but this problem still happens.
I do notice this problem more on WLM 2009 compared against the previous version (8.5).

Can the windows live team at least implement an automatic ping command to let the sender know if his/her message has been succesfully delivered?
What's the purpose of an excellent IM program when messages don't get delivered at a 100% rate? Do take this seriously please.
Or at least state the reason(s) for this problem.

Thanks if anyone reads this.

---

what you mean by contact messenger support?
by email or through the sending feedback option?

And also, I just noticed some advanced options in my ethernet card options.



Would adjusting these settings help to solve my problem?

Here is the last reply from Windows Live Messenger Global Escalations:

Hi Gábor,
Thank you for clarification.  I understand your point. 
I just would like to add, issues on third-party add-ons were already proven causing problems like I mentioned on my recent e-mail.  Maybe user A does not have it installed but user B is having problems, for example, receiving IMs from user A.  This is because user B has third-party program/s installed.  I also acknowledge the fact that this issue occurs sporadically.  That is why we cannot recommend and give warranty regarding the performance of these products.   
Moving forward, I will further investigate this issue and will definitely get back to you as soon as I have additional information or additional troubleshooting steps to resolve the issue. For now, I will look at all the resources that I have as well as the information we have gathered from you.
Please know that your time and patience is greatly appreciated. Thank you and have a great day.
Regards,
Manny
Windows Live Messenger Global Escalations

awww I think their servers are not able to cope with the increased load in messages send to and fro.
I notice this problem more during peak hours though.

would sending them my connection log help?
or is there a guide somewhere to understand the log's terminology?

I sent a message to Microsoft on 2 July 2009, but I've no got answer yet.

Hi,

I'm writing to you because of my earlier letter. You have written, that you'll write, if you find the problem, but I didn't get that answer for a month. We still have the problem.

I appreciate your help.

Sincerely,
Gábor

I'm having the exactly same problem since several months ago, without solution.

One thing in common: DD-WRT V24 SP1 on my Linksys WRT350N.

I'm switching back to official Router Firmware temporary tomorrow in order to diagnose this issue.

Jolo.

I have a linksys router too and im having this problem everytime i idle for > 5 mins in an open conversation session.

What gives?

Here is the reply from Windows Live Messenger Global Escalations. I have even tried Windows Live Messneger 2009 without add-ons on a completely fresh Windows XP install at July. Modified any components since that time? I write back to support with this question.

Hi Gábor,

It seems that my e-mails with attachement was filtered and deleted before reaching your mailbox.  Nevertheless, I did find a way to further assist you by giving you links to Windows Live Skydrive wherein you can download the files.  Here we go:

Please make sure that Windows Live Messenger is not running:
-      Click on Start button > Run > and then type the following:  taskmgr
-      Click on OK.
-      Click on msnmsgr.exe under Processes.
-      Hit the End Process button.

1.       Download Windows Installer Cleanup Utility and install it on your system. This tool will help you remove the installer files for the said corrupted programs on your computer. To download, visit http://download.microsoft.com/download/e/9/d/e9d8...d5e1bd/msicuu2.exe

2.       Once Windows Installer Cleanup Utility is installed, Click on Start and look for Windows Install Clean Up on the list of installed programs and click on it.

3.       On the Windows Installer Cleanup Utility window, search for the following items:
(All Users) Windows Live Communications Platform [14.0.8064.206]
(All Users) Windows Live Call [14.0.8064.0206]
(All Users) Windows Live Messenger [14.0.8064.0206]

       Select the entries one by one and then click on Remove.

4.       Download the RegDLLs.zip at the following URL: http://cid-65825a3320341c04.skydrive.live.com/bro...isFromRichUpload=1 , extract, and then right-click on the extracted file and select Run as Administrator.

5.       Visit http://cid-b6cd734ce6be71f7.skydrive.live.com/browse.aspx/Public and then download the following files and install them in the order listed:
Dr. Watson 2.0 - dw20shared.msi
Microsoft Virtual Studio Runtime - crt.msi
Windows Live Call - wlc.msi
Windows Live Communications Platform - Contacts.msi
       
              Visit: http://download.live.com to download the new build of Windows Live Messenger
              Follow the on-screen instructions

6.       Reboot the computer and then delete the Windows Live Contacts folder.

Click Start, Click Run, type %userprofile%\local settings\application data\Microsoft\ and delete the Windows Live Contacts folder.

·         Restart the computer and try again.

I am looking forward to resolving your issue.

Thanks,

Manny
Windows Live Messenger Global Escalations

so after you did the above does the problem still occur?

I dont know. I still not followed this instruction, because I have even tried WLM on a completely fresh WinXP install in July.
Support have writting that remove WLM with all component and reinstall that. What do you think?
Lately I'm not using the messenger so often.

Letter from support:

Hi Gábor,

The new build of Windows Live Messenger is available for downloading on August 19, 2009. 

Let me know if the issue persists after performing the suggested troubleshooting steps.

Best regards,

Manny

> Hi,
>
> I have even tried Windows Live Messenger 2009 (Build: 14.0.8064.206) on a completely fresh Windows XP install in July (all update installed from Windows Update site).
> Modified any components since that time?
>
> Sincerely,
> Gábor

After switching from a DD-WRT firmware to the original Linksys firmware on my Router, the problem has been apparently fixed. No more lost messages since 5 days.

I'm reporting this issue to the DD-WRT forum.

Cheers.

I have even tried Windows Live Messenger 2009 (Build: 14.0.8064.206) without router and with router what not use DD-WRT firmware.

The support created new build for the issue, and we check now the solution.

If you experince the issue, you will must follow above steps.

where can i download the original linksys firmware for my router? (WCG200)

I received last letter from Support on October 10. Support said:"We will contact you again as soon as we come up with the useful information."
I sent a new letter to Support on October 20 and on October 29, because I haven't get any answer for two month.
I am waiting now again...

Dear guys!

I was having the similar problem not only with Windows Live Messenger but also with MSN plugin of Miranda instant messenger (i use only the latest 2009 versions of miranda and msn).

This makes me think, the problem can not be related to MSN addons.

Do your routers have UPnP enabled?

UPnP is a technology that enables Live Messenger to temporary open specific ports on the 'untrust' side of the router, and route these ports to computer where msn is installed.

Options->Connection should say "You are connected to the internet through a UPnP port restricted NAT"

In some cases UPnP is disabled/not supported by router and it says
"You are connected to the internet through a non-UPnP port restricted NAT"

I think UPnP can really be one of the possible reasons. At the moment i replaced my router with UPnP-enabled and will wait if smth changes.

3 days after router change - no messages lost. So I can say that UPnP really matters in this problem.

I tried enabling UPnP but after sometime, messenger detects it as"You are connected to the internet through a non-UPnP port restricted NAT" again... not a permanent solution i guess

Im having this problem to. It seems some messages dont reach me and some of my messages dont reach the destination, It doesn't say "unable to send message", it doesnt say anything. This is quite bad, because sometimes it can kill a conversion, because the contact doesnt reply when you have indded send a message but he didnt receive so hes "waiting for your reply".

quote:

---

Originally posted by gaara20
Im having this problem to. It seems some messages dont reach me and some of my messages dont reach the destination, It doesn't say "unable to send message", it doesnt say anything. This is quite bad, because sometimes it can kill a conversion, because the contact doesnt reply when you have indded send a message but he didnt receive so hes "waiting for your reply".

---

But the msn team doesn not seem to care about this issue because i think it only affects a pretty small percentage of users..or maybe big enough but it does not warrant attention because some people do not know they are actually having this problem.

I think this only happens if you are behind a router though :\

quote:

---

Originally posted by Schnappi
But the msn team doesn not seem to care about this issue because i think it only affects a pretty small percentage of users..or maybe big enough but it does not warrant attention because some people do not know they are actually having this problem.

I think this only happens if you are behind a router though :\

---

http://windowslivehelp.com/forums.aspx?forumid=44...-9b88-c214cbe3f8c1

So should we post our problem at the link you provided above?

If there's an easy and foolproof way to send them WLM's connection logs, that would be useful to them would they? Assuming there are no privacy concerns. But I am not sure the log is enough to trace the root of the problem.

quote:

---

Originally posted by Schnappi
http://windowslivehelp.com/forums.aspx?forumid=4424d5eb-daab-43c3-9b88-c214cbe3f8c1

So should we post our problem at the link you provided above?

---

quote:

---

Originally posted by Schnappi
If there's an easy and foolproof way to send them WLM's connection logs, that would be useful to them would they? Assuming there are no privacy concerns. But I am not sure the log is enough to trace the root of the problem.

---

quote:

---

Originally posted by Schnappi
But the msn team doesn not seem to care about this issue because i think it only affects a pretty small percentage of users..or maybe big enough but it does not warrant attention because some people do not know they are actually having this problem.

I think this only happens if you are behind a router though :\

---