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Problems Signing In - Printable Version

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+----- Thread: Problems Signing In (/showthread.php?tid=89146)

Problems Signing In by alyssadawn on 02-13-2009 at 03:26 AM

Hi,
I installed WLM 2009 today (Feb 12th) on my computer, I have all the system requirements, but when I go to sign in the little blue and green people circle around for about 5 minutes and WLM never signs me in, it just freezes. Help?
Thanks,
Alyssa


RE: Problems Signing In by Joshua on 02-13-2009 at 12:04 PM

Is there any error code stated?

quote:
Repair Windows Live Messenger
1. In the notification area on the taskbar (near the clock), click the Messenger icon, and then click Exit.
2. On the taskbar, click Start, and then click Control Panel.
3. Double-click Add or Remove Programs.
4. Under Currently installed programs, click Windows Live Messenger, and then click Change.
5. Click Repair.

Try that.
RE: Problems Signing In by alyssadawn on 02-13-2009 at 02:14 PM

No there isn't any error code stated, it just freezes after about 2-5 minutes of the blue and green people spinning around.

I tried repairing it but it is still freezing.

And also, when I got to Tools>Options>Connection it says that I'm not connected to the .NET messenger service. Could that be my problem?


RE: Problems Signing In by Joshua on 02-14-2009 at 10:29 AM

No, that is because you are not connected to the .NET messenger service through WLM.


RE: Problems Signing In by alyssadawn on 02-14-2009 at 01:53 PM

Okay. How do I fix that?


RE: Problems Signing In by Moh on 02-14-2009 at 04:09 PM

quote:
Originally posted by alyssadawn
Hi,
I installed WLM 2009 today (Feb 12th) on my computer, I have all the system requirements, but when I go to sign in the little blue and green people circle around for about 5 minutes and WLM never signs me in, it just freezes. Help?
Thanks,
Alyssa
What build are you using?
Help>About Messenger
RE: Problems Signing In by alyssadawn on 02-14-2009 at 04:35 PM

What's a build?


RE: RE: Problems Signing In by Moh on 02-14-2009 at 05:00 PM

quote:
Originally posted by alyssadawn
What's a build?
Go to Help>About Messenger. You will find a number in the box that opens, copy that number here.
RE: Problems Signing In by alyssadawn on 02-14-2009 at 07:23 PM

14.0.8064.206 is the build.


RE: Problems Signing In by Moh on 02-14-2009 at 08:13 PM

Try re-installing Windows Live Messenger.


RE: Problems Signing In by alyssadawn on 02-14-2009 at 08:14 PM

I already tried that, but I guess I can try it again.

Nope. The troubleshooter got through twice but now it can't get past Proxy Server again. The Connection area still says that I'm not connected to the .NET server.


RE: Problems Signing In by Joshua on 02-15-2009 at 12:34 AM

quote:
Originally posted by alyssadawn
I already tried that, but I guess I can try it again.

Nope. The troubleshooter got through twice but now it can't get past Proxy Server again. The Connection area still says that I'm not connected to the .NET server.
I tell you that after connecting to WLM, then only the Connection area will say that you are connected to the .NET Server.
RE: Problems Signing In by alyssadawn on 02-15-2009 at 01:45 AM

I restarted my computer and I tried to log in but it didn't freeze this time when it gave me the error message and I got the error code 81000306. (That might help you out) I looked it up on the help website and it says to clear the WLM proxy settings. The only problem that I have now is that when I go to Tools>Options>Connection>Advance Settings it freezes on me before the new window pops up.


RE: Problems Signing In by Joshua on 02-15-2009 at 07:25 AM

quote:
Originally posted by alyssadawn
I restarted my computer and I tried to log in but it didn't freeze this time when it gave me the error message and I got the error code 81000306. (That might help you out) I looked it up on the help website and it says to clear the WLM proxy settings. The only problem that I have now is that when I go to Tools>Options>Connection>Advance Settings it freezes on me before the new window pops up.

Thx for the error code LOL?
quote:
1. Make sure that you are connected to the Internet. Start Microsoft Internet Explorer, and then try to visit the following Web sites:
Messenger service status
Microsoft web site
If you cannot visit these sites, contact your Internet service provider (ISP) for information about how to set up your Internet connection so that you can visit both secure (https) and non-secure (http) sites.

2. If you are able to visit the Messenger service status page and notice that there is a service issue, please visit the site later to determine when the service is available so that you can sign into Messenger. If the site indicates that the all systems are stable and running, go to the next step.

3.  Clear the proxy settings in MSN Messenger.
3.a. Start Messenger.
3.b. On the Tools menu, click Options.
3.c. Click Connection in the left navigation pane.
3.d. Click Advanced Settings in the Connection Settings section.
3.e. Delete the content of the SOCKS field.
3.f.  Click OK two times to save the settings.
3.g. After you clear the proxy settings, verify if you are able to sign into Messenger. If you are still not able to sign into Messenger then please go to the next step.

4.  If you are using Windows Vista, disable the Auto Tuning Networking feature:
4.a. Click Start, click All Programs, click Accessories, and then right-click Command Prompt and choose Run as administrator.
4.b. Click Continue when Windows requests permission to continue.
4.c. At the command prompt, type the following command, and then press ENTER: netsh interface tcp set global autotuninglevel=disabled
Note: This command disables the Window Auto Tuning feature.
4.d.  After you disable the Auto Tuning Networking feature, verify if you are able to sign into Messenger.

5. If you are still not able to sign into Messenger then please re-enable this feature using the information below and then go to the next step.
5.a.  Re-enable the Auto Tuning Networking feature by typing the following command at the command prompt, and then pressing ENTER:

netsh interface tcp set global autotuninglevel=normal

Note: This command enables Window Auto Tuning again so that you can take advantage of the network throughput performance increase it provides.

6. If you are using Windows Vista and you also use a router (eg. Linksys, D-Link, Netgear) on your home network to connect to the internet please visit the router manufacturer’s website to update to the latest firmware for that product. 

Just like always, I will say... Try that!
RE: RE: Problems Signing In by Moh on 02-15-2009 at 12:40 PM

quote:
Originally posted by alyssadawn
I restarted my computer and I tried to log in but it didn't freeze this time when it gave me the error message and I got the error code 81000306. (That might help you out) I looked it up on the help website and it says to clear the WLM proxy settings. The only problem that I have now is that when I go to Tools>Options>Connection>Advance Settings it freezes on me before the new window pops up.
Similar problem, Have a look.
RE: Problems Signing In by alyssadawn on 02-15-2009 at 02:49 PM

How can I get to Advanced Settings with out having  to go through Tools>Options>Connections, cause if I go through there it freezes on me when I press Advanced Settings.


RE: Problems Signing In by Joshua on 02-16-2009 at 10:25 AM

quote:
Originally posted by alyssadawn
How can I get to Advanced Settings with out having  to go through Tools>Options>Connections, cause if I go through there it freezes on me when I press Advanced Settings.
How come it freezes? After it freezes, anything happens?(Quite a dumb question to ask anyway)
RE: Problems Signing In by alyssadawn on 02-17-2009 at 12:27 AM

I have no idea why it freezes. After it freezes I have to do the Task Manager thing to close it because if I wait it stays frozen.

Any help?