I recently changed the email of my live account (since I changed domains) and I waited for over an hour before signing back into WLM (they suggest you wait this long).

However when I signed in, no one was online at all, even though just an hour before hand before I changed emails, I had alot of people online. This isnt that unusual since sometimes you have to wait until they sign out then back in before they appear online.

But its been almost a week now and 75% of my contacts still havent come online, even though I know for a fact that they have been on WLM. I tried deleting all my contacts then re-importing them, but that hasnt seemed to help much. The majority still seem to be offline.

Is there anything I can do to fix this? I tried looking on the help website but I've already tried all their solutions and it hasnt helped.

Thanks!

EDIT: Interestingly, when I sign into Windows Live I can see their PSM updates, which suggests I am connected to them, but they are not appearing online to me

Since you got a new email address, don't they have to accept you onto their list first?

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Originally posted by Ahmad
Since you got a new email address, don't they have to accept you onto their list first?

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quote:

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Originally posted by Menthix
But this process has always been buggy. I used it myself too and it was anything but a smooth transition. But in the end everything got fixed. I'd recommend waiting much longer than an hour. Preferably don't do anything (including using web services) with the account for over 24 hours once you initiated the change.

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I'd try contacting MS about it: http://windowslivehelp.com/product.aspx?productid=10