MP! 5.5 Bugs - Printable Version
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+--- Forum: Messenger Plus! for Live Messenger (/forumdisplay.php?fid=4)
+---- Forum: WLM Plus! Bug Reports (/forumdisplay.php?fid=7)
+----- Thread: MP! 5.5 Bugs (/showthread.php?tid=99500)
MP! 5.5 Bugs by Spunky on 07-30-2012 at 01:28 AM
I'm not going to post these in the BETA section as we have not had a BETA session. These bugs are live in the current release
Bugs found in the installed software:
- "Video Overlays" panel does not display if not installed and the option is disabled. No error or information message is shown.
- "Video Effects" panel does not display if not installed and the option is disabled. No error or information message is shown.
- On page 2 of 4 of the "Features Tour", despite the name change to "Plugins", the text still refers to the scripting engine. Although this is correct, it confuses the terminology. A Plugin is not made through a scripting engine, a script is. This is one of the big arguments that was put forward regarding the name change.
- Web pages open in a non-default browser (IE 10) [source]
Bugs found in the installer:
- Deselecting the option to accept the terms and conditions of the sponsor should also deselect the other options. I would say this is just my personal opinion, but this is also how the majority of setup programs work. It just serves to confuse the user.
- After deselecting the sponsor, the button to continue says "Accept and Install". This is misleading. It should simply say "Next". It is ambiguous as to what we are accepting.
- The install features adverts that look like official WLM or MP! features [source]. If I had not spotted the quick redirect and had not been affiliated with the site, I would not have known that it was a 3rd party.
- Web pages open in a non-default browser (IE 10) [source]
A special note regarding the website:
It would appear as though the "Thank you" page for installing MP! now features a "Live Support" assistant called "Vanessa" (I really hope that's an inside joke by the way). This "person" seems hell-bent on getting me to click her special "Like" button. As if their life depends on it. After sending a message, she admits she's not real, but we can get in touch with support by clicking a link or she can get them to contact us back. Fair enough. What seems like a big slap in the face though is that the support options the link offers do not include the forums. I find this insulting and more than a little odd, seeing as this is where most of your support comes from. The "live agent" that you refer to, as far as I can tell as the IRC channel. No offence to the guys on there, but I don't even think the support channels are even monitored any more and in my experience 95% of the users leave before getting answers. So, the only options you're giving to people is to either wait for you to get back to them during business hours, where they'll most likely be at work (if you even mean US business hours), or they'll go to a seemingly empty chat room and get no help at all. Vanessa is not needed. IRC is not needed. All that is happening is that people are unable to get support and the forums are making it look like everything is running smoothly, rather than helping people.
The reason I find this so offensive is that the forum isn't even considered a support option. Not only does it make me personally feel cast aside, it make me feel that the community is being swept under the rug while you concentrate on getting new younger users who will eventually pay for premium content. This is just how it feels and it's fine for you to say that's not what's going on. Unfortunately, I don't think I can make bug reports regarding Yuna, community liaisons or general business practices, so this is going to have to do for now.
Transcript of live support:
quote:
Originally posted by Vanessa
Vanessa says:
Hi! It's great that you've installed Messenger Plus.
Vanessa says:
Please take a moment tous!
User says:
who am I talking to?
Vanessa says:
Vanessa.. I'm a representative of Messenger Plus
Vanessa says:
it will only take a second...
Vanessa says:
If you enjoy all that Messenger Plus has to offer, please
Vanessa says:
just click this button:
User says:
you sound like a bot
Vanessa says:
Well, actually I am a virtual representative and I'm here to forward your questions and inquiries to the Messenger Plus support team.
Vanessa says:
If you want to speak with a live agent, you can leave me your details and I will have them contact you, during business hours, or you can click here to contact them directly.
User says:
so you're not real then
Vanessa says:
and messenger plus is completely secure and we only use the very latest encryption technology to secure all your personal information.
Vanessa says:
Hmm..
Vanessa says:
Actually I am a Virtual Representative for Messenger Plus
Vanessa says:
If you want to speak with a live agent, you can leave me your details and I will have them contact you, or you can click here.
Vanessa says:
All you have to do is click here:
RE: MP! 5.5 Bugs by schippie on 08-01-2012 at 07:25 PM
Im not sure where i should post this, since this is my first post and all. But ever since the update im constantly getting disconnected from MSN.
There is nothing wrong with my internet connection, and it never happend before. But since the update today i have in the time of about an 1 - 1,5h been disconnected like 3 - 4 times.
RE: MP! 5.5 Bugs by matty on 08-02-2012 at 01:40 AM
How about the fact that you purchased a product called Messenger Plus! and you don't even call it by it's name.
You're really dropping the ball.
I thought this was fitting:
![[Image: dropping-the-ball-what-an-idiot-demotiva...681514.jpg]](http://www.motifake.com/image/demotivational-poster/1003/dropping-the-ball-what-an-idiot-demotivational-poster-1268681514.jpg)
RE: MP! 5.5 Bugs by MeEtc on 08-02-2012 at 01:49 AM
If we're resorting to image macros, this plus the 5.5 release cycle make this appropriate too:
RE: MP! 5.5 Bugs by Nathalie on 08-02-2012 at 11:00 AM
Thanks Spunky for the report. The developers are looking into the issues you raised.
RE: MP! 5.5 Bugs by Nathalie on 08-02-2012 at 12:19 PM
Hi Spunky
Most of the issues you raised do not specifically deal with the recent version but are issues inherent in previous versions. Regarding the following:
Bugs found in the installed software:
[*] "Video Effects" panel does not display if not installed and the option is disabled. No error or information message is shown.
The video driver issues are now solved. If the driver fails to install for any reason, it won’t continuously remind the user about it.
(You can reinstall Messenger Plus! and reinstall from the website to get the fix).
Thanks again for your report.
RE: MP! 5.5 Bugs by matty on 08-02-2012 at 12:49 PM
quote:Why release a new version without correcting the previous bugs? This is not something Cyril would have ever done... and he was one man.
Originally posted by Nathalie
Most of the issues you raised do not specifically deal with the recent version but are issues inherent in previous versions
RE: MP! 5.5 Bugs by CookieRevised on 08-03-2012 at 09:57 AM
quote:Some companies still tend to think that adding new features is way more important than fixing 'old' bugs, to gain more users, to keep interest, and to keep the software 'fresh' or whatever. Not something only Yuna is guilty of though..... but so so wrong imho...
Originally posted by matty
quote:Why release a new version without correcting the previous bugs? This is not something Cyril would have ever done... and he was one man.
Originally posted by Nathalie
Most of the issues you raised do not specifically deal with the recent version but are issues inherent in previous versions
But, yeah, that's such an easy trap to fall into if you are obligated to push out new stuff each month or so.... Something Patchou indeed never did; new features are important (to keep interest etc), but not _that_ important.
I would take a perfect working product with less features anyday over any half-working product with lots of features. But that is maybe just me and my old-school thinking....
As such, and sorry to Nathalie for this, but I read this:
quote:as: "who cares.... they are there since a while and not many users reported problems with it, we will look into it when we have the time and resources (as in: never). We are focussing on pushing out new features anyways"
Originally posted by Nathalie
Most of the issues you raised do not specifically deal with the recent version but are issues inherent in previous versions.
RE: MP! 5.5 Bugs by matty on 08-03-2012 at 12:43 PM
quote:
Originally posted by CookieRevised
as: "who cares.... they are there since a while and not many users reported problems with it, we will look into it when we have the time and resources (as in: never). We are focussing on pushing out new features, that you won't test because we don't value you in any way shape or form, anyways"
RE: MP! 5.5 Bugs by Scary674 on 08-03-2012 at 09:52 PM
have a bug too: after update to current version, wlm will not end correctly. i click right on taskbar icon, then i choose close wlm and it will complete closing. after msgplus update same way, wlm will stll open. nothing happend. i can only it complete ending about windows taskmanager and kill the process 
RE: MP! 5.5 Bugs by foaly on 08-05-2012 at 01:31 PM
The virtual representative really sucks!
It even had the audacity to 'say':
quote:Please make that a pop-under instead of a pop-up.
Originally posted by Vanessa
Vanessa says:
i am not a chatbot,i am a human being.
It stole focus from my live Olympic finals badminton stream, in the last set. I almost uninstalled...
O and it translates the 'I like' button into my language, but 'Vind ik leuk' doesn't fit, that looks really amateuristic...
RE: MP! 5.5 Bugs by Spunky on 08-05-2012 at 01:52 PM
When I spoke to it, it at least confessed it was a bot, having it pretend to be a human is just out of the question based solely on the shit replies it will be able to give. Bots can not just simply detect a context.
A better option for this would have been to make a MSN protocol bot that offers Plus! support and can be added as a friend IF the user wants it. Again, we never had chance to give feedback so...
RE: MP! 5.5 Bugs by Nagamasa on 08-08-2012 at 03:51 PM
Also: Clicking on the Powered by VP links will direct you to download an .exe file.......................................
That's pretty low.
RE: MP! 5.5 Bugs by Scary674 on 08-08-2012 at 06:43 PM
new windows live version 2012.. msgplus wont work 
RE: MP! 5.5 Bugs by matty on 08-08-2012 at 07:51 PM
quote:WLM 2012 (16.4.3503.728) released
Originally posted by Scary674
new windows live version 2012.. msgplus wont work
RE: MP! 5.5 Bugs by si3rra on 08-09-2012 at 06:24 AM
bump for messenger 2012 support.