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Custom sound feature error report thread
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Sunshine
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O.P. Custom sound feature error report thread
Sounds won't upload
Those who have trouble sending/uploading a new custom sound to the server and recieve the error: "An error occured while contacting the server, please try again later", please see "Personal sound problem".



No errormessage
Sounds don't play (when you receive one, they do play when you send one) and you don't get a message/link in your conversationscreen when you receive a sound.

Solution:
- Make sure you don't filter the word "says" (wordfilter: Plus > Preferences > Instant Messages > Word Filtering)
For more info about this see: "CookieRevised's reply to Custom Emotion Sounds & Word Filters"
- Also make sure everything is configured correctly (see points below Error message ).



Error message
"An error occured while contacting the server, please try again later. If the problem persists, check your security settings."


Incase you can't reach the soundserver (see above errormessage / e.g can't get random sounds) and it's like that for longer than say 1 or 2 days, try the following:

1. See if you can get sounds if you disable your firewall. If it works then you should check your firewall settings (allow access to the net, place http://sounds.msgplus.net in the list of trusted websites).
2. If you use an Adblocking/site restricting program (e.g Adsubtract), turn that off and see if it works. If so you need to place http://sounds.msgplus.net in the list of websites - inside the adblocking program - to bypass the filtering.
3. Check your hosts file: for information on how to do that see: Connection refused when contacting www.msgplus.net, in this case look for sounds.msgplus.net remove that and save your hosts file.
4. See if you can view: http://sounds.msgplus.net/
5. Try to ping the sounds server:
Go to start >  Run > type: "cmd" without the quotes (or "command" when using windows 98/ME) <enter>
in the command prompt window type: "ping sounds.msgplus.net" (without quotes) <enter>

If you can do point 4 and 5, please try the following:

Go to start >  Run > type: "cmd" without the quotes (or "command" when using windows 98/ME) <enter>
In the command prompt window, type: "tracert sounds.msgplus.net" (without quotes) <enter>
Now right click and select "Mark"
now click and drag the cursor to select the text that was output by the program tracert
Right click again to copy the text to your clipboard
Reply to this thread and paste the contents of that tracert.

Also state your:
- OS (windows 98/ME/XP)
- Browser (including versionnumber)
- Connection type

Posting this information will help the soundserver admins analyse the problems. Thanks in advance.

By making this thread i hope we can get all information (and possible solutions ofcourse) inhere for easy reference and comparison.

Thanks goes to all providing info and solutions (i will keep this post updated)
Soundserver admins: feel free to edit this post

This post was edited on 08-04-2005 at 08:58 PM by Sunshine.
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04-30-2005 03:31 PM
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Messages In This Thread
Custom sound feature error report thread - by Sunshine on 04-30-2005 at 03:31 PM
RE: Custom sound feature error report thread - by serendipity on 05-01-2005 at 09:54 AM
RE: Custom sound feature error report thread - by Sunshine on 05-01-2005 at 09:58 AM
RE: Custom sound feature error report thread - by serendipity on 05-01-2005 at 10:03 AM
RE: Custom sound feature error report thread - by Sunshine on 05-01-2005 at 10:13 AM
RE: Custom sound feature error report thread - by serendipity on 05-01-2005 at 10:34 AM
RE: Custom sound feature error report thread - by Sunshine on 05-01-2005 at 10:46 AM
RE: Custom sound feature error report thread - by serendipity on 05-01-2005 at 10:57 AM
RE: Custom sound feature error report thread - by Sunshine on 05-01-2005 at 11:05 AM
RE: Custom sound feature error report thread - by serendipity on 05-01-2005 at 11:12 AM
RE: Custom sound feature error report thread - by Sunshine on 05-01-2005 at 11:36 AM
RE: Custom sound feature error report thread - by serendipity on 05-01-2005 at 11:48 AM
RE: Custom sound feature error report thread - by Sunshine on 05-01-2005 at 11:54 AM
RE: Custom sound feature error report thread - by serendipity on 05-01-2005 at 12:05 PM
RE: Custom sound feature error report thread - by Sunshine on 05-01-2005 at 12:21 PM
RE: Custom sound feature error report thread - by serendipity on 05-01-2005 at 12:29 PM
RE: Custom sound feature error report thread - by CookieRevised on 05-01-2005 at 03:43 PM
RE: Custom sound feature error report thread - by serendipity on 05-01-2005 at 04:27 PM
RE: Custom sound feature error report thread - by CookieRevised on 05-01-2005 at 04:42 PM
RE: Custom sound feature error report thread - by serendipity on 05-01-2005 at 05:34 PM
RE: Custom sound feature error report thread - by ChupaChup on 05-21-2005 at 02:36 PM
RE: Custom sound feature error report thread - by Incarnate on 05-21-2005 at 09:25 PM
RE: Custom sound feature error report thread - by simibhu on 05-21-2005 at 10:07 PM
RE: Custom sound feature error report thread - by CookieRevised on 05-21-2005 at 10:38 PM
RE: Custom sound feature error report thread - by Thrill on 06-07-2005 at 12:11 PM
RE: Custom sound feature error report thread - by Sunshine on 06-07-2005 at 12:21 PM
RE: Custom sound feature error report thread - by Thrill on 06-07-2005 at 02:20 PM
RE: Custom sound feature error report thread - by Sunshine on 06-07-2005 at 02:47 PM
RE: Custom sound feature error report thread - by Thrill on 06-07-2005 at 03:51 PM
RE: Custom sound feature error report thread - by Sunshine on 06-07-2005 at 04:57 PM
RE: Custom sound feature error report thread - by Frenchy21320 on 06-09-2005 at 03:10 PM
RE: Custom sound feature error report thread - by Sunshine on 06-09-2005 at 03:14 PM
RE: Custom sound feature error report thread - by Frenchy21320 on 06-09-2005 at 03:19 PM
RE: Custom sound feature error report thread - by Sunshine on 06-09-2005 at 03:24 PM
RE: Custom sound feature error report thread - by Frenchy21320 on 06-09-2005 at 06:04 PM
RE: Custom sound feature error report thread - by Sunshine on 06-09-2005 at 06:09 PM
RE: Custom sound feature error report thread - by Frenchy21320 on 06-09-2005 at 06:17 PM
RE: Custom sound feature error report thread - by BlacKMarKeT on 07-05-2005 at 02:43 AM
RE: Custom sound feature error report thread - by Sunshine on 07-05-2005 at 09:39 AM
RE: Custom sound feature error report thread - by BlacKMarKeT on 07-05-2005 at 04:50 PM
RE: Custom sound feature error report thread - by Sunshine on 07-05-2005 at 04:56 PM
RE: Custom sound feature error report thread - by shibbybear on 07-14-2005 at 07:06 AM
RE: Custom sound feature error report thread - by Boko on 07-14-2005 at 09:30 PM
RE: Custom sound feature error report thread - by Patchou on 07-15-2005 at 07:23 AM
RE: Custom sound feature error report thread - by lord checha on 07-18-2005 at 11:05 PM
RE: Custom sound feature error report thread - by Sunshine on 07-19-2005 at 10:26 AM
RE: Custom sound feature error report thread - by SmashD on 07-26-2005 at 10:34 PM
RE: Custom sound feature error report thread - by Patchou on 07-27-2005 at 12:18 AM
RE: Custom sound feature error report thread - by SmashD on 07-27-2005 at 12:44 PM
RE: Custom sound feature error report thread - by Sunshine on 07-27-2005 at 01:16 PM
RE: Custom sound feature error report thread - by SmashD on 07-27-2005 at 02:15 PM
RE: Custom sound feature error report thread - by Sunshine on 07-27-2005 at 03:32 PM
RE: Custom sound feature error report thread - by NoUnOuS on 07-27-2005 at 10:28 PM
RE: Custom sound feature error report thread - by oyounalmaha on 08-04-2005 at 02:54 PM
RE: Custom sound feature error report thread - by Sunshine on 08-04-2005 at 02:57 PM
RE: Custom sound feature error report thread - by oyounalmaha on 08-04-2005 at 03:01 PM
RE: Custom sound feature error report thread - by Sunshine on 08-04-2005 at 03:03 PM
RE: Custom sound feature error report thread - by oyounalmaha on 08-04-2005 at 03:09 PM
RE: Custom sound feature error report thread - by deyvasi on 09-05-2005 at 04:54 PM
RE: Custom sound feature error report thread - by JBinKC on 09-07-2005 at 02:20 PM
RE: Custom sound feature error report thread - by Sunshine on 09-07-2005 at 02:40 PM
RE: Custom sound feature error report thread - by JBinKC on 09-07-2005 at 02:50 PM
RE: RE: Custom sound feature error report thread - by CookieRevised on 09-07-2005 at 04:54 PM
RE: Custom sound feature error report thread - by Sunshine on 09-07-2005 at 02:54 PM
RE: Custom sound feature error report thread - by JBinKC on 09-07-2005 at 03:04 PM
RE: Custom sound feature error report thread - by Sunshine on 09-07-2005 at 03:13 PM
RE: Custom sound feature error report thread - by JBinKC on 09-07-2005 at 06:35 PM
RE: Custom sound feature error report thread - by Sunshine on 09-07-2005 at 06:39 PM
RE: Custom sound feature error report thread - by JBinKC on 09-07-2005 at 06:44 PM
RE: Custom sound feature error report thread - by Sunshine on 09-07-2005 at 08:30 PM
RE: Custom sound feature error report thread - by gav on 11-01-2005 at 12:48 PM
RE: Custom sound feature error report thread - by King Kane on 12-10-2005 at 10:16 AM
RE: Custom sound feature error report thread - by Sunshine on 12-10-2005 at 10:53 AM
RE: Custom sound feature error report thread - by F10283 on 12-15-2005 at 12:26 PM
RE: Custom sound feature error report thread - by wj on 12-15-2005 at 07:12 PM
RE: Custom sound feature error report thread - by F10283 on 12-15-2005 at 07:17 PM
RE: Custom sound feature error report thread - by wj on 12-15-2005 at 10:23 PM
RE: Custom sound feature error report thread - by F10283 on 12-15-2005 at 10:52 PM
RE: Custom sound feature error report thread - by denviks on 01-19-2006 at 02:14 PM
RE: Custom sound feature error report thread - by Patchou on 01-21-2006 at 03:59 AM
RE: Custom sound feature error report thread - by denviks on 01-23-2006 at 12:14 AM
RE: Custom sound feature error report thread - by CrankShaft on 03-07-2006 at 05:01 PM
RE: Custom sound feature error report thread - by hammers on 07-13-2006 at 10:14 PM
RE: Custom sound feature error report thread - by Sunshine on 07-13-2006 at 10:29 PM
RE: Custom sound feature error report thread - by hammers on 07-14-2006 at 10:58 AM
RE: Custom sound feature error report thread - by Sunshine on 07-19-2006 at 06:58 PM
RE: RE: Custom sound feature error report thread - by hammers on 07-20-2006 at 01:15 PM
RE: Custom sound feature error report thread - by The Phantom on 07-20-2006 at 08:40 PM
RE: Custom sound feature error report thread - by Sunshine on 07-22-2006 at 02:23 PM
RE: Custom sound feature error report thread - by kawaiidesune on 05-21-2010 at 04:27 PM
RE: Custom sound feature error report thread - by Patchou on 05-22-2010 at 03:14 PM
RE: Custom sound feature error report thread - by rilv on 05-22-2010 at 05:19 PM
RE: RE: Custom sound feature error report thread - by kawaiidesune on 05-26-2010 at 02:49 AM


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