Shoutbox

I'm really hoping that someone can help!  I'm basically starting fresh on a new hardrive on my old comp, and Plus has always run fine...always had it.  I've tried to download it (since I'm starting from scratch) but after it's downloaded it won't run.  I've tried about 6 times now, saving it in three different places, all with the same result.  I'll click on the file, and only hear an internal comp beep, and nothing will happen.  Why is this happening???  It was suggested that it could be a firewall problem, but my Windows firewall is off and if my Norton has one...I can't find it.

The download goes well...just can't open the damn thing once I've got it.  H_E_L_P!!!

Make sure the download isn't corrupted and that you download from the official site only.

To check if your download is legimate and not corrupted:
1) Right click the setup file in Windows Explorer and choose "properties"
2) Go then click on the "Digital Signature" tab
3) Select the signature in the list.
4) Double click the selected signature or click on the "Details" button you'll see under the list.
5) The signature is being validated now, and a next screen is shown. On top of it you'll see if the signature is ok or not. If it is not, you have a corrupted and/or infected setupfile...

note: firewalls don't cause these kind of problems. Faulty downloads with download managers, tools to "speed up" downloads and virusses are the ones to blame...

Okay...I did all that, and it said that the digital signature is okay, as well as the certificate.  I even went so far as to install the certificate (whatever that does), but still nothing.  Any more suggestions.  This is becoming a weird obsession now to get this to install!  LOL

What is your Windows version?

And can you list all the programs which are running? (If you have XP, make a screenshot of the processes list, by pressing CTRL-ALT-DEL and going to the processes tab)

I'm sending you an email in the hopes of making this a little quicker.


It's XP professional and I've only been using it since Sunday when the new hardrive was installed.  I made a JPEG of the screen shot of the Task Manager, but it's too big to upload.  Here's what going on...

IEXLPORER.exe   12,232k
cmd.exe   1,496k
taskmanager.exe   1,260k
CCAP.exe   10,196k
IMApp.exe   8,260k
explorer.exe   21, 480k
IncMail.exe   15, 436k
symlcszc.exe   148k
NPFMNTOR.exe   2,288k
NAVAPSVC.exe   864k
spoolsv.exe   3440k
CCEVTMGR.exe   2,808k
SPBBCSVC.exe   752k
SNDSrvc.exe   1,620k
CCSETMGR.exe   2,748k
svchost.exe   2,400k
svchost.exe   2,524k
svchost.exe   1,988k
slipaccel.exe   6,768k
svchost.exe   18,044k
svchost.exe   2,952k
lsass.exe   1.092k
services.exe   2052k
winlogon.exe   7,744k
csrss.exe  2,420k
smss.exe   228k
msnmsgr.exe   5,484k
System   168k
System Idle Process   20k

I don't even know what half this stuff is!

---

I can't believe that it still won't run!!  So far I've now downloaded it about seven times, saving it in different places on two different hard drives, I checked the signature and the certificate, I've tried opening it after starting my system in safe mode, and after turning off my Norton Anti-Virus.  What else can I possibly try to make this program install?!?  HELP ME!!!!!!

I would try
1) restarting the computer
2) Closing any non-essential processes
3) Deleting the setup file from my Temporary Internet Files folder and re-downloading it

and if it still wouldn't work.. hmm..

Try running the install in compaitbility mode.

Right Click on the Installer > Properties > Compatibility Tab >

Check off Run this program in compatibility mode for: Windows 2000
And Disable Visual Themes

Click Apply and try and rerun the installer.

I know this may sound stupid but: did you try restarting your computer?

Well I still haven't made it install yet...but I think we're getting somewhere.  I tried the compatibility mode, thing, and this time I recieved an error message saying that the minimum requirements weren't met.  It said I needed to download and run Messenger 4.6 or higher (eventhough I'm running 7.0) but hey!  At least we're getting somewhere...I think.  I'm redownloading Messenger 7 now, and we'll see what happens

Maybe you'll wanna try reinstalling Windows Messenger, too? Not that I see why this should make a difference, but hey..