What happened to the Messenger Plus! forums on msghelp.net?
Shoutbox » MsgHelp Archive » General » Forum & Website » User Account locked - Can't recieve Emails

User Account locked - Can't recieve Emails
Author: Message:
rh77
New Member
*


Posts: 5
51 / Male / Flag
Joined: May 2012
O.P. User Account locked - Can't recieve Emails
My User Account is locked, i tried the forgotten password button, but it seems that i cant recieve Emails from your Domain msghelp.net at my provider freenet.de. There is no Email after using the Button, the same after i register here in forum. So i register here second time using other Email Provider and i recieve the activation Mail.
But what i can do to get Myplus Account back ? Can you unlock it ? i know the correct password.
05-07-2012 06:41 PM
Profile E-Mail PM Find Quote Report
CookieRevised
Elite Member
*****

Avatar

Posts: 15519
Reputation: 173
– / Male / Flag
Joined: Jul 2003
Status: Away
RE: User Account locked - Can't recieve Emails
If you know the correct password then you can log in yourself using the website and change the used email address there.

However, if you used the "forget password" button then your (old) password is no longer valid as a new one has been created (and send to the email address set in the account's settings).

I also highly doubt that the admins will reset/unlock your account by just having your nickname and/or email address. This because anybody can claim to be you then; you probably need to provide more proof that the account is yours (and as noted about, having the old password as proof doesn't matter since that would have already been reset and thus removed). Either way, if an admin reads your post, he/she might contact you via PM for additional proof.

This post was edited on 05-09-2012 at 12:10 AM by CookieRevised.
.-= A 'frrrrrrrituurrr' for Wacky =-.
05-09-2012 12:04 AM
Profile PM Find Quote Report
rh77
New Member
*


Posts: 5
51 / Male / Flag
Joined: May 2012
O.P. RE: User Account locked - Can't recieve Emails
I can easy proof that the account is mine. I have Access to my registred Email Account, i can reply anything from it. But i can't receive Email from Domain @msgplus.net ... it seems banned by my Email Provider :( So Admin can contact me at my registered Email adress if they use an other Domain or Provider.
05-09-2012 07:10 PM
Profile E-Mail PM Find Quote Report
Alexandre.Lefebvre
Junior Member
**

Avatar

Posts: 61
– / Male / Flag
Joined: Nov 2010
RE: User Account locked - Can't recieve Emails
Send an email from the email account that is associated to the Plus! user account at Support@kimahrisoftware.com requesting to reset the password.
Code is beautiful.
05-09-2012 07:59 PM
Profile PM Find Quote Report
rh77
New Member
*


Posts: 5
51 / Male / Flag
Joined: May 2012
O.P. RE: User Account locked - Can't recieve Emails
Email sent yesterday evening, no answer till now :(
05-10-2012 07:49 PM
Profile E-Mail PM Find Quote Report
matty
Scripting Guru
*****


Posts: 8336
Reputation: 109
39 / Male / Flag
Joined: Dec 2002
Status: Away
RE: User Account locked - Can't recieve Emails
Well they are in Montreal, Quebec which is Eastern Standard Time. They aren't working 24/7. You should receive a response today I would assume.
05-11-2012 01:23 PM
Profile E-Mail PM Find Quote Report
rh77
New Member
*


Posts: 5
51 / Male / Flag
Joined: May 2012
O.P. RE: User Account locked - Can't recieve Emails
Ok... still waiting for response
05-15-2012 10:31 AM
Profile E-Mail PM Find Quote Report
Nathalie
Former Yuna Software
***


Posts: 369
– / Female / Flag
Joined: Mar 2010
RE: User Account locked - Can't recieve Emails
I understand that rh77 received a response privately.
Nathalie
Community Liaison
Yuna Software


05-17-2012 08:09 AM
Profile E-Mail PM Find Quote Report
rh77
New Member
*


Posts: 5
51 / Male / Flag
Joined: May 2012
O.P. RE: User Account locked - Can't recieve Emails
Yes, Wednesday 05-16-2012 i received a response privately and i can change my pass. Many Thx !!! ... Good Support
05-20-2012 06:22 PM
Profile E-Mail PM Find Quote Report
« Next Oldest Return to Top Next Newest »


Threaded Mode | Linear Mode
View a Printable Version
Send this Thread to a Friend
Subscribe | Add to Favorites
Rate This Thread:

Forum Jump:

Forum Rules:
You cannot post new threads
You cannot post replies
You cannot post attachments
You can edit your posts
HTML is Off
myCode is On
Smilies are On
[img] Code is On