When trying to view my chat logs i get the following error message:


And when trying too change the password on the chat logs i get the following error message:


Has anyone encountered these problems before?

Windows XP
Administrator Access
WLM 8.5 Beta

(If that information may be of any use?)

I have also tried the normal uninstall and reinstall of plus but no use.

Thanks in advance.
TJH

Anybody? Any Ideas? Much appriciated

have a read of this thread and see if it helps.

quote:

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Originally posted by CookieRevised
That program is only for logs created with Messenger Plus! 3.

Messenger Plus! Live uses a different (stronger) algorithm to encrypt/decrypt logs.

So you wont be able to use that program for logs created with Messenger Plus! Live.





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To try and fix the error "Sorry, the cryptographic key could not be generated on this computer.":

First set a lower key size for generating the encryption in the Plus! preferences to see and test if the following resolutions help.

1) Make sure you have the latest version of Messenger Plus!.

2) make sure you have all the latest Windows updates and fixes. This is highly important.

3) You also might wanna look at all the resolutions described in this MS KB article: http://support.microsoft.com/kb/822798. Try them all one by one!

4) Try to (re)install the Cryptographic API redistributable.

5) There are other threads which report the same error, a true fix has never been given, nevertheless you should check them all out and read them carefully:
Chat Logging
Logs Encryption
Chat logging, cryptographic
i can't encrypt my chat log
Help - Cant generate encryption key
Cryptographic key can't be created
Encryption Problems
Logs encryption problem
Chatlogs encryption password
BUG? -> cryptographic key couldnt be generated on this computer!
encryption logs part doesnt work please help me
crypitographic key can't be generated!
Some threads link back to here though. Nevertheless they could contain vital info and/or tips.

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Try all the suggested things one by one, remember to reboot after each try, eventhough it isn't said to do so. If something solved the error, let us know. And as such:

6) As last resort you could mail Patchou like he asked here, but only if all others things above didn't work!





EDIT: updated the post a bit.
For my own reference and maybe usefull for testing: CryptoAPI Test Suite

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