Shoutbox

I have been around and around with uninstalling and re-installing MSN Messenger with help from the Messenger tech support trying to resolve the problem of no Packs .     There's just boxes with an x in them.  All the other content works just fine. 

I changed my e-mail address and ever since I did that, my packs are no longer there.  Prior to the new address I had the packs.  If I click on one of the blank boxes, I get "content installation failed, try again later".

I am on Sprint High Speed Internet, Windows XP SP2 , latest version of MSN Messenger  and have not moved to another town or state.

Does anyone have any idea as to what the problem might be.  I found some old threads regarding something similar and am hoping someone has a fix or at least a reason for this problem.

Could you attach/show the exact correspondence you had with the Tech Support?

I had to scan the e-mails.  It's 5 pages.  How do I send all of them at once. 

Scan them? They aren't e-mails, but letters?

anyways, zip them in a zipfile and attach it to a post here.

PS: you first might want to blank out your email address in those mails before zipping them and attaching them...

They are e-mails, but I had deleted them , but I had hard copies.

I'll see if I can zip them and send them on to you.

Okay, here's the zipped folder of the e-mails from MSN Messenger tech support.  There were two different techs who sent e-mails.     I have done everything that each one told me to do...

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Yipee!!

I found the solution to the missing packs just before I had decided to reformat and re-install everything.  I found an IE Explorer forum in the Microsoft forums.   I had a  problem with "page cannot be displayed" when visiting web pages as well as the MSN Messenger problem.  This is what was suggested on that forum:

I did a search for the HOSTS file, renamed it HOSTS OLD. 

Downloaded and installed the Microsoft Anti-spyware beta
program. 

This found 4 items that Adaware and Spybot did not find.  One of the items had to do with browser changes.   

Rebooted and....yipee!!! all fixed, both problems. 

Between doing these two things, my MSN Messenger problems are fixed and I do not have the "page cannot be displayed" error on web pages.  I can now download the packs and do not have empty squares with X's in them.