Shoutbox

Man, EVERY time Apple releases an update for iTunes, they manage to freak me out. This time, when I try to run iTunes, Windows installer pops up, stating that "Windows is configuring iTunes". A progress bar fills, but then a warning shows up: "Installer does not have the required rights to adjust C:\Program Files\iTunes\Acknowladgements.rtf" (pretty loosely translated). Then the progress bar empties again and iTunes is dead.

I tried deleting Acknowledgements.rtf, now I get some new warning:

Error retrieving file protection: C:\Program Files\iTunes\CDDBControlApple.dll
GetLastError: 5

(again, loosely translated).

Could anyone help me on this?

Try completely uninstalling iTunes and the Apple Software Updater and then restart the computer, re-download it from the iTunes website and install it...perhaps also run a registry cleaner between the uninstall and the restart if you want.

I just did what you advised, but no. Still can't access the folder and I still can't run iTunes.

Any other suggestions?

quote:

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Originally posted by SmokingCookie
I just did what you advised, but no. Still can't access the folder and I still can't run iTunes.

Any other suggestions?

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Have you tried running the setup as admin? Or maybe went to the iTunes Suport Page?

Both I did; in fact I am an admin, making it weird that I cannot access the iTunes folder. Double-clicking it gives the following error:

You currently do not have access to this folder.
Click continue if you wish to gain access to this folder.

After clicking continue another error appears:

You do not have access to this folder.
Use the tab Protection [ = in Properties, it's the 3rd tab from the left] wish to gain access to this folder.

Then I go to Protection. Only an Information icon and the text "You are not authorised to view or alter the authorisation settings of this object" show up

The strangest part is: the folders iTunes and iPod are the only ones for which the error gets displayed.

xp or vista?

Vista SP 1

Isn't there some way to force folder accessibility?

There's one through cmd.exe and also clicking in Folder Properties > Security

Well, this no longer seems to be an iTunes problem, but rather an MS Windows problem. VS 2008 JIT debugger says "Unhandled exception at 0x6ce61040 in iTunes.exe: 0xC0000005: Access violation."

QuickWatch (whatever that may be):

6CE61040    CXX0013: Error: missing operator


Anyone got any info on how to solve this?

SP2? Have Microsoft released another service pack for Windows Vista?