Shoutbox

Hey everyone,

I hadn't realized the online but invisible bug was global, so I uninstalled WLM and now it won't reinstall.  It just says it can't be installed.  I've tried rebooting, but to no avail.

MSN is my main form of contacting coworkers etc, so this is kind of a major issue.

Could you give us the exact error message and code?

Try using ZapMessenger to remove all traces of Windows Live Messenger, then re-download it from here and try to re-install

@Chris: It just said "couldn't install programs", and "please try again".

@Djdannyp: I'll try.

Oh, it also says  "error: oncatalogresult: 0x8072ee6"

Next Steps: An unknown error occurred.

Grievous, disable your Anti-Virus or any security software and then try again. More specifically AVG

Any hope?

I don't have AVG, only McAfee and Maleware Bytes Anti Maleware.

Could McAfee be the problem?  if so, how would I go about disabling it long enough to install WLM?

bump. I need this fixed asap.

Does Can't Install provide any insight for you?

Nagamasa, no.  and I tried that program that sweeps all traces of WLM.

Here, got a screenshot.

There may be a problem with Windows Installer.

Go to Control Panel > System and Security > Windows Update. Make sure updates are turned on and click 'Check for updates'. It should say there's a Windows Installer update and possibly others. Install them, restart if required, then try.

If no luck, go to JK's blog here and manually install the products you want.

Sources: Yahoo! Answers & VistaForums