Sounds won't upload
Those who have trouble sending/uploading a new custom sound to the server and recieve the error: "An error occured while contacting the server, please try again later", please see "Personal sound problem".
No errormessage
Sounds don't play (when you receive one, they do play when you send one) and you don't get a message/link in your conversationscreen when you receive a sound.
Solution:
- Make sure you don't filter the word "says" (wordfilter: Plus > Preferences > Instant Messages > Word Filtering)
For more info about this see: "
CookieRevised's reply to Custom Emotion Sounds & Word Filters"
- Also make sure everything is configured correctly (see points below
Error message ).
Error message
"An error occured while contacting the server, please try again later. If the problem persists, check your security settings."
Incase you can't reach the soundserver (see above errormessage / e.g can't get random sounds) and it's like that for longer than say 1 or 2 days, try the following:
1. See if you can get sounds if you disable your firewall. If it works then you should check your firewall settings (allow access to the net, place http://sounds.msgplus.net in the list of trusted websites).
2. If you use an Adblocking/site restricting program (e.g Adsubtract), turn that off and see if it works. If so you need to place http://sounds.msgplus.net in the list of websites - inside the adblocking program - to bypass the filtering.
3. Check your hosts file: for information on how to do that see:
Connection refused when contacting www.msgplus.net, in this case look for
sounds.msgplus.net remove that and save your hosts file.
4. See if you can view:
http://sounds.msgplus.net/
5. Try to ping the sounds server:
Go to start > Run > type: "cmd" without the quotes (or "command" when using windows 98/ME) <enter>
in the command prompt window type: "ping sounds.msgplus.net" (without quotes) <enter>
If you can do point 4 and 5, please try the following:
Go to start > Run > type: "cmd" without the quotes (or "command" when using windows 98/ME) <enter>
In the command prompt window, type: "tracert sounds.msgplus.net" (without quotes) <enter>
Now right click and select "Mark"
now click and drag the cursor to select the text that was output by the program tracert
Right click again to copy the text to your clipboard
Reply to this thread and paste the contents of that tracert.
Also state your:
- OS (windows 98/ME/XP)
- Browser (including versionnumber)
- Connection type
Posting this information will help the soundserver admins analyse the problems. Thanks in advance.
By making this thread i hope we can get all information (and possible solutions ofcourse) inhere for easy reference and comparison.
Thanks goes to all providing info and solutions (i will keep this post updated)
Soundserver admins: feel free to edit this post
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