Shoutbox

quote:

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Originally posted by CookieRevised
Have you already tried to completely remove Windows Live Messenger? But also completely removed the registry settings before reinstalling?

These instructions will erase all Messenger related data on your computer (this may include Messenger related data of other people who use your computer as well).

Please don't skip any step:

1. Close all instances of Messenger completely.
   
   
2. Remove any other Messenger related addon (like SmileyCentral, SweetIM, etc)
   
   
3. Remove Windows Live Messenger and/or MSN Messenger via your Windows Control Panel and "Add/Remove Programs".
   
   
4. Run the following registry file. It will completely remove your registry settings for MSN Messenger and Windows Live Messenger (note: you will of course loose your settings):
   http://home.scarlet.be/~tsf54471/msn/delete_msn_wlm.reg
   
   
5. Open Windows Explorer (Start > Run > explorer.exe) and make sure you can view all hidden and system files:
   Tools menu > Folder Options item > View tab > Advanced Settings list > Hidden files and folders > enable "Show hidden files and folders" and disable "Hide extensions for known file types".
   
   
6. Remove all the cache and storage directories used by Messenger (if they still exist):
   
   C:\Documents and Settings\your_username\Application Data\Microsoft\MSN Messenger\
   C:\Documents and Settings\your_username\Application Data\Microsoft\Windows Live Call\
   C:\Documents and Settings\your_username\Application Data\Microsoft\Windows Messenger\
   C:\Documents and Settings\your_username\Local Settings\Application Data\Microsoft\Windows Live Contacts\
   C:\Documents and Settings\your_username\Local Settings\Application Data\Microsoft\Messenger\
   C:\Documents and Settings\your_username\Contacts\
   C:\Windows\Temp\MessengerCache\
   
   and the main folder:
   C:\Program Files\MSN Messenger\
   
   note: "C:\Documents and Settings\...", "C:\Program Files", "C:\Windows\Temp" may be named differently on your computer. If so, find the appropriate root directories.
   
   You can do this by going to you command prompt (Start > Run > cmd) and type "CD xxxx" where xxxx can be:
   %programfiles%          to go to your "C:\Program Files\"
   %temp% or %tmp%    to go to your "C:\Windows\Temp\"
   %userprofile%             to go to your "C:\Documents and Settings\your_username\"
   
   
7. Reboot your computer
   
   
8. Make sure you don't have any programs which might block Messenger from installing and running, like internet security software, firewalls, etc...
   
   
9. If not already done, clear your browser cache completely. Instructions can be found here:
   http://support.lexis-nexis.com/nexis/Record.asp?ARTICLEID=wg_cache
   https://kb.iu.edu/data/ahic.html
   
   
10. Redownload and reinstall Windows Live Messenger
      Windows Live Messenger 8.0.0812:
      http://www.microsoft.com/downloads/details.aspx?F...-af6d-48dd23026b9d
    or
      Windows Live Messenger 8.1.0xxx Beta:
      http://ideas.live.com/programpage.aspx?versionid=...-98ac-b37d7ccd5617

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hey cookie i followed your guide right and now it wont even let me log into msn... any help ???