quote:
Many italian user, not ONE, I'm talking of 15000 and more users, resolving Messenger problems with this software,
Erm... I think that is extremely exaggerated....
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In many cases where errors pop up because of server related issues, people have complaint to MS. after a few days, MS on its turn says they are working on it. Again after a few days, the user then complains on forums and such that MS didn't helped him and the user downloads something (like this tool) or uses some other 'fix' and it suddenly works. The user then posts a "thank you" to the creator of the tool...
But the fact is that those 'tools' didn't solved the problem, as the problem was already solved by MS.
In many other situations, the user doesn't even know about temporary server hickups or proper official solutions or whatever and follows some random advise on some forum. While the problem would have been solved by a simpel sign out/sign in, or Windows restart or whatever. Again the 'tools' or suggestions didn't do a thing, though the user thinks it did...
In other situations (in fact most situations) all the user needed to do was to follow the repair option given to him. Or simply going to the connection wizard and troubleshooter directly. Again nothing different than such 'tools' can do, but without the need and risk of downloading something unofficially and extra.
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If your tool focusses on fixing a problem with Messenger Discovery then describe it as such and not as "
a 'magic' tool which fixes all these errors and more".
The same goes for that
"For a login problem, the best solutions is to remove MSNMessenger\Policies". Not only is this NOT the best solution, it is also not the most common fix, it will only work in some specific situations. AND that registry key isn't even valid for Windows Live Messenger, only for MSN Messenger, etc, etc....
My point is that it is great that people try to provide tools and fixes for things, so don't get me wrong. But you should be clearly describe what it does in detail (eg: if you claim it fixes registry errors then describe what registry errors and what it does to 'fix' it) and also what it does not! Claiming it solves "
many/most" errors is extremely inaccurate and false.
And before people use such tools they should be encourage to follow the official procedures first, not last! Not only to provide MS automatically with info to the problem so they can permanently fix it, but also because the official solutions do work, if followed correctly
(which is also a common problem for people - quite often they do not follow the procedures correctly or don't know how-)!
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PS: oh, and although Help & Support can be made a bit better, they do provide usefull info and proper solutions. But as said before, a common problem is that people don't follow their advise properly. They don't follow all the steps, they think they already did something and don't do it again, or they already think it wouldn't solve it anyways and don't follow the steps in the first place. Also, Help & Support can only give good advise if people explain their problem in detail and properly. Quite often people don't do that either and then are surprised that they don't get the answer they expected... (all this can be seen on forums too).
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