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RE: Messages are not delivered
They are never kidding you and never treat you like a child.
They always provide very detailed information or steps to do, because they can not 'guess' the knowledge level of the user. Also, the less information or details you provide, the less they are able to give you proper or to-the-point support.
Like I said in my previous post, don't jump to conclussion too quickly (number one cause of a lot of frustration when you get emails back from Support). A lot of things can depend on other stuff too. Stuff you don't know about and which is very vital to give you the proper support.
So, don't try to give them your conclussions as they may divert or hide the real problem. If you fail to do that they can't give you proper support and your real problem will most likely not been fixed quickly and a lot of emails need to be exchanged.
But I'm also 200% certain they never said that having certain folders hidden or hiding known file extensions would be a problem. You most likely read their email wrong. They most likely said that you need to make sure those settings aren't enabled in order to get to the (otherwise hidden) contact cache folder or the likes.
This post was edited on 11-23-2009 at 10:17 PM by CookieRevised.
.-= A 'frrrrrrrituurrr' for Wacky =-. | 
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