quote:
Originally posted by CookieRevised
quote:
Originally posted by parad0x
I specifically told them in my previous mail i was able to clear all the data they asked me to clear and that it had no effect. No need to go over all of that again. If someone isn't reading mails properly, it's on their end.
Again, they do not know that you knew how to delete hidden folders.
90% of the people asking for support would claim that they have deleted 'everything' while in fact they did not because of settings like those. Also, you would not believe the amount of people claiming to have done something while in fact they did not follow the instructions properly or don't know how to do something properly.
The people giving support are not psychics. If you would have explicitly told them that you also deleted the hidden folders, they would most likely not have said to check those settings and try again. Because you did not explicitly said that, they simply followed the next step in the troubleshooting, which is indeed telling the user to check those settings.
Anyways, please keep on pressing the matter until it is solved for you. Don't give up. But also, always keep it friendly, no matter how frustrating it might be.
I would post an e-mail copy of what i said, but no use for that. I did say that explicitly.
And of course, i'll keep pressing and always be friendly.
