Shoutbox

Hello guys,
as the title says my msn doesn't work at all, i have the latest version of msn installed, i had the plus, uninstalled and tryed to log with the wlm but yet it still does't work, i have windows 7
all it happens is that i click on "sign in" it starts loading then when it's in 3 seconds passes and windows says "windos live messenger has stopped to work" etc.. and i can only quit the program, nothing else

does anyone know how to help me out?

many thanks in advance!

Does it still crash after you have uninstalled Messenger Plus!?

uninstalled, installed, doesn't work
uninstalled cam, installed msn, doesn't work
uninstalled cam, msn and antivirus, reinstalled msn and doesn't work...

i seriously don't want to format but i also need it :/

When you view the details of the crash what application is it that has ended?

i hope this helps you cos im really clueless


Version=1
EventType=APPCRASH
EventTime=129300914715859330
ReportType=2
Consent=1
UploadTime=129300914716459364
ReportIdentifier=706ab9e0-ca72-11df-a5b8-90e6ba1e84e9
IntegratorReportIdentifier=706ab9df-ca72-11df-a5b8-90e6ba1e84e9
WOW64=1
Response.type=4
Sig[0].Name=Nome applicazione
Sig[0].Value=msnmsgr.exe
Sig[1].Name=Versione applicazione
Sig[1].Value=14.0.8117.416
Sig[2].Name=Timestamp applicazione
Sig[2].Value=4bc935af
Sig[3].Name=Nome modulo con errori
Sig[3].Value=MSVCR90.dll
Sig[4].Name=Versione modulo con errori
Sig[4].Value=9.0.30729.4926
Sig[5].Name=Timestamp modulo con errori
Sig[5].Value=4a1743c1
Sig[6].Name=Codice eccezione
Sig[6].Value=c0000005
Sig[7].Name=Offset eccezione
Sig[7].Value=0003e8c1
DynamicSig[1].Name=Versione SO
DynamicSig[1].Value=6.1.7600.2.0.0.768.3
DynamicSig[2].Name=ID impostazioni locali
DynamicSig[2].Value=1040
DynamicSig[22].Name=Informazioni aggiuntive 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Ulteriori informazioni 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Ulteriori informazioni 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Ulteriori informazioni 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
UI[3]=Windows Live Messenger ha smesso di funzionare
UI[4]=Windows: è possibile ricercare online una soluzione al problema.
UI[5]=Cerca una soluzione online e chiudi il programma
UI[6]=Cerca una soluzione online in seguito e chiudi il programma
UI[7]=Chiudi il programma
LoadedModule[0]=C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[7]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[8]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[9]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[10]=C:\Windows\syswow64\GDI32.dll
LoadedModule[11]=C:\Windows\syswow64\USER32.dll
LoadedModule[12]=C:\Windows\syswow64\LPK.dll
LoadedModule[13]=C:\Windows\syswow64\USP10.dll
LoadedModule[14]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll
LoadedModule[15]=C:\Windows\system32\WSOCK32.dll
LoadedModule[16]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[17]=C:\Windows\syswow64\NSI.dll
LoadedModule[18]=C:\Windows\system32\NETAPI32.dll
LoadedModule[19]=C:\Windows\system32\netutils.dll
LoadedModule[20]=C:\Windows\system32\srvcli.dll
LoadedModule[21]=C:\Windows\system32\wkscli.dll
LoadedModule[22]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[23]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[24]=C:\Windows\syswow64\ole32.dll
LoadedModule[25]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll
LoadedModule[27]=C:\Program Files (x86)\Windows Live\Messenger\UXCore.dll
LoadedModule[28]=C:\Windows\syswow64\comdlg32.dll
LoadedModule[29]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc\COMCTL32.dll
LoadedModule[30]=C:\Program Files (x86)\Windows Live\Messenger\MSIMG32.dll
LoadedModule[31]=C:\Windows\syswow64\IMM32.dll
LoadedModule[32]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[33]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[34]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[35]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[36]=C:\Program Files (x86)\Windows Live\Messenger\WLDCore.dll
LoadedModule[37]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[38]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[39]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[40]=C:\Windows\system32\VERSION.dll
LoadedModule[41]=C:\Windows\system32\WINMM.dll
LoadedModule[42]=C:\Windows\syswow64\WININET.dll
LoadedModule[43]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[44]=C:\Windows\syswow64\urlmon.dll
LoadedModule[45]=C:\Windows\syswow64\iertutil.dll
LoadedModule[46]=C:\Windows\system32\iphlpapi.dll
LoadedModule[47]=C:\Windows\system32\WINNSI.DLL
LoadedModule[48]=C:\Windows\system32\UxTheme.dll
LoadedModule[49]=C:\Windows\system32\MSACM32.dll
LoadedModule[50]=C:\Program Files (x86)\Windows Live\Messenger\msidcrl40.dll
LoadedModule[51]=C:\Windows\system32\OLEACC.dll
LoadedModule[52]=C:\Windows\system32\SensApi.dll
LoadedModule[53]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[54]=C:\Program Files (x86)\Windows Live\Messenger\wldlog.dll
LoadedModule[55]=C:\Program Files (x86)\Windows Live\Messenger\uxcontacts.dll
LoadedModule[56]=C:\Program Files (x86)\Windows Live\Messenger\UXCalendar.dll
LoadedModule[57]=C:\Program Files (x86)\Windows Live\Messenger\LiveNatTrav.dll
LoadedModule[58]=C:\Program Files (x86)\Windows Live\Messenger\LiveTransport.dll
LoadedModule[59]=C:\Windows\system32\Secur32.dll
LoadedModule[60]=C:\Windows\system32\CRYPTNET.dll
LoadedModule[61]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[62]=C:\Program Files (x86)\Windows Live\Messenger\PresenceIM.dll
LoadedModule[63]=C:\Windows\system32\apphelp.dll
LoadedModule[64]=C:\Windows\AppPatch\AcSpecfc.DLL
LoadedModule[65]=C:\Windows\system32\mscms.dll
LoadedModule[66]=C:\Windows\system32\USERENV.dll
LoadedModule[67]=C:\Windows\system32\profapi.dll
LoadedModule[68]=C:\Windows\system32\DDRAW.dll
LoadedModule[69]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[70]=C:\Windows\system32\dwmapi.dll
LoadedModule[71]=C:\Windows\system32\MPR.dll
LoadedModule[72]=C:\Windows\system32\msi.dll
LoadedModule[73]=C:\Windows\system32\MsImg32.dll
LoadedModule[74]=C:\Program Files (x86)\Messenger Plus! Live\MsgPlusLive.dll
LoadedModule[75]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[76]=C:\Program Files (x86)\Messenger Plus! Live\Detoured.dll
LoadedModule[77]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[78]=C:\Windows\system32\rsaenh.dll
LoadedModule[79]=C:\Windows\system32\ntmarta.dll
LoadedModule[80]=C:\Program Files (x86)\Windows Live\Messenger\msgslang.14.0.8117.0416.dll
LoadedModule[81]=C:\Program Files (x86)\Windows Live\Messenger\msgsres.dll
LoadedModule[82]=C:\Windows\system32\Riched20.dll
LoadedModule[83]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[84]=C:\Windows\System32\msxml3.dll
LoadedModule[85]=C:\Program Files (x86)\Messenger Plus! Live\MsgPlusLiveRes.dll
LoadedModule[86]=C:\Windows\system32\WINSTA.dll
LoadedModule[87]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[88]=C:\Windows\system32\explorerframe.dll
LoadedModule[89]=C:\Windows\system32\DUser.dll
LoadedModule[90]=C:\Windows\system32\DUI70.dll
LoadedModule[91]=C:\Windows\system32\inetcomm.dll
LoadedModule[92]=C:\Windows\system32\MSOERT2.dll
LoadedModule[93]=C:\Windows\system32\inetres.dll
LoadedModule[94]=C:\Windows\system32\dnsapi.DLL
LoadedModule[95]=C:\Program Files (x86)\Windows Live\Messenger\sqmapi.dll
LoadedModule[96]=C:\Windows\system32\es.dll
LoadedModule[97]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[98]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[99]=C:\Windows\system32\ncrypt.dll
LoadedModule[100]=C:\Windows\system32\bcrypt.dll
LoadedModule[101]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[102]=C:\Windows\system32\GPAPI.dll
LoadedModule[103]=C:\Windows\system32\Cabinet.dll
LoadedModule[104]=C:\Windows\system32\DEVRTL.dll
LoadedModule[105]=C:\Windows\system32\RASAPI32.dll
LoadedModule[106]=C:\Windows\system32\rasman.dll
LoadedModule[107]=C:\Windows\system32\rtutils.dll
LoadedModule[108]=C:\Windows\system32\NLAapi.dll
LoadedModule[109]=C:\Windows\system32\rasadhlp.dll
LoadedModule[110]=C:\Windows\System32\mswsock.dll
LoadedModule[111]=C:\Windows\System32\winrnr.dll
LoadedModule[112]=C:\Windows\system32\napinsp.dll
LoadedModule[113]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[114]=C:\Windows\System32\wshtcpip.dll
LoadedModule[115]=C:\Windows\System32\wship6.dll
LoadedModule[116]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[117]=C:\Program Files (x86)\Windows Live\Messenger\vvpltfrm.dll
LoadedModule[118]=C:\Windows\system32\DSOUND.dll
LoadedModule[119]=C:\Windows\system32\POWRPROF.dll
LoadedModule[120]=C:\Program Files (x86)\Windows Live\Messenger\uccapi.dll
LoadedModule[121]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_508ed732bcbc0e5a\MSVCR90.dll
LoadedModule[122]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_508ed732bcbc0e5a\MSVCP90.dll
LoadedModule[123]=C:\Program Files (x86)\Windows Live\Messenger\RTMPLTFM.dll
LoadedModule[124]=C:\Windows\system32\avrt.dll
LoadedModule[125]=C:\Windows\system32\credssp.dll
LoadedModule[126]=C:\Windows\System32\MMDevApi.dll
LoadedModule[127]=C:\Windows\System32\PROPSYS.dll
LoadedModule[128]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[129]=C:\Windows\system32\wdmaud.drv
LoadedModule[130]=C:\Windows\system32\ksuser.dll
LoadedModule[131]=C:\Windows\system32\msacm32.drv
LoadedModule[132]=C:\Windows\system32\midimap.dll
LoadedModule[133]=C:\Windows\SysWOW64\devenum.dll
LoadedModule[134]=C:\Windows\system32\msdmo.dll
LoadedModule[135]=C:\Windows\SysWOW64\quartz.dll
LoadedModule[136]=C:\Windows\system32\D3DIM700.DLL
LoadedModule[137]=C:\Windows\system32\hid.dll
LoadedModule[138]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[139]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[140]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[141]=C:\Program Files (x86)\Windows Live\Messenger\msgswcam.dll
LoadedModule[142]=C:\Windows\system32\sirenacm.dll
LoadedModule[143]=C:\Windows\system32\LINKINFO.dll
LoadedModule[144]=C:\Windows\system32\ntshrui.dll
LoadedModule[145]=C:\Windows\system32\cscapi.dll
LoadedModule[146]=C:\Windows\system32\slc.dll
LoadedModule[147]=C:\Windows\system32\SXS.DLL
LoadedModule[148]=C:\Program Files (x86)\Windows Live\Contacts\lmcdata.dll
LoadedModule[149]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[150]=C:\Windows\system32\wbemcomn.dll
LoadedModule[151]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[152]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[153]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[154]=C:\Windows\SysWOW64\actxprxy.dll
LoadedModule[155]=C:\Program Files (x86)\Windows Live\Contacts\contact.dll
LoadedModule[156]=C:\Windows\system32\ESENT.dll
LoadedModule[157]=C:\Program Files (x86)\Windows Live\Contacts\conproxy.dll
LoadedModule[158]=C:\Windows\SysWOW64\FirewallAPI.dll
LoadedModule[159]=C:\Windows\SysWOW64\gameux.dll
LoadedModule[160]=C:\Windows\SysWOW64\XmlLite.dll
LoadedModule[161]=C:\Windows\SysWOW64\wer.dll
LoadedModule[162]=C:\Windows\system32\EhStorShell.dll
LoadedModule[163]=C:\Windows\SysWOW64\ieframe.dll
FriendlyEventName=Ha smesso di funzionare
ConsentKey=APPCRASH
AppName=Windows Live Messenger
AppPath=C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe

Try uninstalling the beta and installing the latest stable version instead. Does that solve the problem?

14.0.8117.416 IS the latest stable version

quote:

---

Originally posted by Relentless1988

quote:

---

Originally posted by matty
Does it still crash after you have uninstalled Messenger Plus!?

---

uninstalled, installed, doesn't work
uninstalled cam, installed msn, doesn't work
uninstalled cam, msn and antivirus, reinstalled msn and doesn't work...

i seriously don't want to format but i also need it :/

---

Matty asked to uninstall Messenger Plus!, not to re-install it. Have you tried that (thus without MsgPlus installed)? Because that isn't very clear from your post.

Also try to remove your contacts cache (and other cached content) before running Windows Live Messenger (I don't have the link to the instructions atm, but if you search the forums you'll find it for sure).

i did try reinstall only WLM without the plus, yet it still give the problem, i have uninstalled the beta... if you think that's the problem i must find out how to properly delete it from my pc... cos i did uninstall the beta already...

Can you try the following:
Uninstall Messenger Plus!, and also any other addon you might have installed (eg: Smiley Central, etc).

Uninstall the beta version of Windows Live Messenger (in case you have it installed), and install the latest version again.

Then proceed to the following page and follow the instructions exactly:
http://windowslivehelp.com/solution.aspx?solution...-8671-8b44fe19383b
this is to remove the contacts cache. If Messenger crashes after signing in, it could indicate a faulty cache.