He has done the settings in IE and in his firewall.Setting
http://sounds.msgplus.net to trusted sites.Here is his tracert results
1 <1 ms <1 ms <1 ms 192.168.1.1
2 183 ms 167 ms 277 ms thes730a-l0.otenet.net [62.103.2.231]
3 214 ms 136 ms 301 ms thes734b-ge2.otenet.net [212.205.223.113]
4 342 ms 81 ms 312 ms athe-GSRb-thes-GSR.backbone.otenet.net [195.170.
3.237]
5 151 ms 209 ms 85 ms pos3-0-cr02.customers.ath.oteglobe.net [62.75.3.
253]
6 403 ms 390 ms 344 ms pos1-2-cr01.lon.oteglobe.net [62.75.4.10]
7 229 ms 176 ms 188 ms ge4-2.mpr2.ams1.nl.above.net [195.69.144.122]
8 319 ms 297 ms 375 ms so-0-0-0.mpr1.ams5.nl.above.net [64.125.27.182]
9 318 ms 267 ms 229 ms so-5-0-0.cr2.lhr3.uk.above.net [64.125.27.177]
10 327 ms 276 ms 310 ms so-0-0-0.cr1.lhr3.uk.above.net [208.184.231.145]
11 342 ms 296 ms 473 ms so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
12 443 ms 479 ms 402 ms so-4-0-0.mpr2.atl6.us.above.net [64.125.28.230]
13 419 ms 415 ms 441 ms so-0-0-0.mpr1.atl6.us.above.net [64.125.27.49]
14 535 ms 447 ms 342 ms so-4-0-0.mpr2.iah1.us.above.net [64.125.29.70]
15 565 ms 479 ms 457 ms t289.216-200-251-162.iah1.us.above.net [216.200.
251.162]
16 479 ms 348 ms 378 ms 66.98.241.29
17 448 ms 416 ms 459 ms 66.98.241.114
18 412 ms 379 ms 342 ms ev1s-67-15-31-198.ev1servers.net [67.15.31.198]
19 540 ms 620 ms 364 ms ev1s-67-15-135-18.ev1servers.net [67.15.135.18]
He's reading your thread now.
Didn't find anything related to msgplus in HOSTS folder.
Just to let you know everything's working properly.Much appreciated for all your efforts. The problem was that my contact had 3.50 msgplus.
Thanks again.