Shoutbox

My sounds are not uploading they are custom sounds that i have created.
I am getting the error that "An error occured while contacting the server, please try again later. If the problem persists, check your security settings."




Windows Version: Windows XP, 5.01.2600
Messenger Client Version: 7.0.0777
Messenger Plus! Version: 3.52.0130

Tracing route to sounds.msgplus.net [67.15.135.18]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2   209 ms   197 ms   185 ms  9.147-168-192.core.ade.iprimus.net.au [192.168.1
47.9]
  3   180 ms   191 ms   197 ms  228.ade0504.ade.iprimus.net.au [211.26.62.228]
  4   204 ms   203 ms   197 ms  atm1.02.ic03.mel.iprimus.net.au [203.134.24.138]

  5   204 ms   197 ms   197 ms  210.50.233.194
  6   204 ms   203 ms   197 ms  203.134.50.18
  7   360 ms   359 ms   365 ms  209.227.129.221
  8   367 ms   359 ms   359 ms  209.227.128.222
  9   366 ms   365 ms   359 ms  p3-0.pr1-piax.primustel.com [209.227.129.41]
10   361 ms   365 ms   371 ms  ge4-0.mpr2.pao1.us.mfnx.net [198.32.176.11]
11   378 ms   377 ms   377 ms  so-6-1-0.mpr4.sjc2.us.above.net [64.125.29.126]

12   606 ms   659 ms   539 ms  so-6-0-0.cr2.sea1.us.above.net [64.125.28.22]
13     *      906 ms     *     so-7-0-0.cr2.ord2.us.above.net [64.125.30.222]
14   802 ms   893 ms   959 ms  so-5-1-0.cr2.dfw2.us.above.net [64.125.29.5]
15   768 ms   767 ms     *     so-5-1-0.mpr2.iah1.us.above.net [64.125.29.33]
16   782 ms   809 ms   971 ms  t289.216-200-251-162.iah1.us.above.net [216.200.
251.162]
17   780 ms   827 ms   809 ms  66.98.241.114
18   797 ms   797 ms   785 ms  ev1s-67-15-31-198.ev1servers.net [67.15.31.198]

19   790 ms   791 ms  1517 ms  ev1s-67-15-135-18.ev1servers.net [67.15.135.18]


Trace complete.

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     8 ms     7 ms     8 ms  10.89.87.254
  3     9 ms     8 ms     7 ms  leic-t2cam1-a-v104.inet.ntl.com [82.3.35.153]
  4     9 ms    14 ms     8 ms  leic-t2core-a-ge-210-0.inet.ntl.com [82.3.33.6]

  5    60 ms    10 ms    10 ms  lee-bb-a-so-220-0.inet.ntl.com [62.253.188.110]

  6    17 ms    16 ms    15 ms  pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]

  7    18 ms    16 ms    29 ms  tele-ic-1-so-010-0.inet.ntl.com [62.253.185.82]

  8    20 ms    17 ms    17 ms  212.250.14.62
  9    93 ms    95 ms    93 ms  p10-0.core01.bos01.atlas.cogentco.com [130.117.0
.46]
10   116 ms   109 ms   113 ms  p5-0.core01.ord01.atlas.cogentco.com [66.28.4.11
0]
11   109 ms   110 ms   110 ms  p15-0.core02.ord01.atlas.cogentco.com [66.28.4.6
2]
12   122 ms   122 ms   121 ms  p12-0.core01.mci01.atlas.cogentco.com [66.28.4.3
3]
13   135 ms   136 ms   136 ms  p12-0.core01.iah01.atlas.cogentco.com [66.28.4.1
05]
14   137 ms   136 ms   136 ms  g0-2.na21.b015619-0.iah01.atlas.cogentco.com [66
.28.64.66]
15   123 ms   122 ms   122 ms  everyones_internet.demarc.cogentco.com [38.112.2
5.22]
16   122 ms   124 ms   125 ms  66.98.241.114
17   122 ms   122 ms   128 ms  ev1s-67-15-31-198.ev1servers.net [67.15.31.198]

18   125 ms   124 ms   122 ms  ev1s-67-15-135-18.ev1servers.net [67.15.135.18]

Trying to upload a custom sound and send it- not published to server, firewalls and worm protection are off.


1     9 ms     8 ms     8 ms  10.38.0.1
  2     9 ms     7 ms     7 ms  srp1-0.mplsmn01-rtr2.mn.rr.com [24.26.162.66]
  3    19 ms    20 ms    20 ms  so0-1-2.chcgilL3-rtr1.kc.rr.com [24.94.160.13]
  4    18 ms    20 ms    19 ms  pop1-chi-P7-0.atdn.net [66.185.136.109]
  5    19 ms    28 ms    17 ms  p16-5-0-0.r00.chcgil06.us.bb.verio.net [129.250.
9.149]
  6    18 ms    19 ms    19 ms  p16-1-0-0.r01.chcgil06.us.bb.verio.net [129.250.
5.77]
  7    47 ms    48 ms    47 ms  p16-0-3-1.r21.dllstx09.us.bb.verio.net [129.250.
5.85]
  8    56 ms    58 ms    54 ms  p16-6-0-0.r02.hstntx01.us.bb.verio.net [129.250.
5.101]
  9    57 ms    56 ms    54 ms  ge-6.ev1.hstntx01.us.bb.verio.net [129.250.10.19
0]
10    55 ms    53 ms    53 ms  66.98.241.114
11    54 ms    53 ms    54 ms  ev1s-67-15-31-198.ev1servers.net [67.15.31.198]

12    53 ms    60 ms    54 ms  ev1s-67-15-135-18.ev1servers.net [67.15.135.18]

Incarnate, can you at least post what your problem is?

------------------------------------------------------------

quote:

---

Originally posted by ChupaChup
My sounds are not uploading they are custom sounds that i have created.

---

Please see "Personal sound problem.".

------------------------------------------------------------

quote:

---

Originally posted by simibhu
Trying to upload a custom sound and send it- not published to server, firewalls and worm protection are off.

---

Please see "Personal sound problem.".

------------------------------------------------------------

Those who have trouble sending/uploading a new custom sound to the server and recieve the error: "An error occured while contacting the server, please try again later", please see "Personal sound problem".

Im having the same problem!! My pc wont play any sounds sent from contacts??? I can send and download my self from the sounds button on my pc.. But if anyone sends a sound in the convo it wont play nor download:

playin golf is sending a sound.
Action: Download "MightyMouse" (try again)                                   


playin golf is sending a sound.
Action: Download "crazyfrog" (try again)                                   

MuNcHiMuNcH says:
mighty mouse lol

playin golf is sending a sound.
Action: Download "Slap You" (try again)                                   


playin golf is sending a sound.
Action: Download "babycry_02" (try again)                                   


playin golf is sending a sound.
Action: Download "The Sims Makin Magic" (try again)                   


HELP!!!! what info do you need?

Im running the latest plus n msn. I have XP pro SP2. I also have   McAfee SecurityCenter 2005

Thrill, were those sounds already on the server when they send them to you..or are they new?

What happens if they send the same sound again?

Is that person in your contactlist?
You can only recieve/hear em from ppl in your contactlist if you got "only ppl in my allowlist.." enabled/ticked in tools > options > privacy. You can hear em from all if you untick that option.

Hi again there sounds from your server downloaded to ppls list.. No matter what i have tried they wont play or download..

So im in a convo with a friend, I send a sound (from server) one I downloaded and added to my list. In the convo box that sound plays find on both pc's.. Great! Then my friend sends back a sound.. thats the problem, I dont get to here it? I get a download link saying try again! so I hit the link! and nothing.. nothing happens.

Tried re-installing both Plus! and MSN stopped all my net protection, firewall, popup blocking, anti-virus.. and I get the same thing?

This is not just a one off! this is happening 100% all the time at any time of the day or night and its with every person I have tried!

As you asked, Yes same sound same thing.. all people I have tried have been my contacts..

Thx for fast reply

I've just done a search on those sounds on the server, they are onthere.

Could you go through steps 4 and 5 mentioned in post 1 and post ping and tracert info?

Step 4.   Hit the link an got an emty window that just said:

Stats will be back up shortly, sorry for the delay.

Step 5.  I use Windows XP Pro SP2 with Internet Explorer

Tracing route to sounds.msgplus.net [67.15.135.18]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
  2    18 ms    18 ms    22 ms  lo99.bhm-0-dsl.as9105.net [212.74.111.242]
  3    22 ms    20 ms    20 ms  212.74.106.194
  4    22 ms    23 ms    22 ms  pos0-0.glo1.as9105.net [212.74.108.202]
  5    23 ms    20 ms    22 ms  ge1-0.glo0.as9105.net [212.74.108.166]
  6    24 ms    22 ms    24 ms  pos0-0.bri1.as9105.net [212.74.108.162]
  7    21 ms    24 ms    22 ms  ge1-1.bri0.as9105.net [212.74.108.130]
  8    23 ms    25 ms    24 ms  pos0-0.rdg1.as9105.net [212.74.111.182]
  9    30 ms    30 ms    32 ms  pos3-0.he-lon0.as9105.net [212.74.108.6]
10    30 ms    34 ms    32 ms  so-1-0-3-0.lon22.ip.tiscali.net [213.200.77.169]

11    41 ms    42 ms    38 ms  so-2-0-0.ams10.ip.tiscali.net [213.200.82.217]
12    40 ms    40 ms    40 ms  r01.amstnl02.nl.bb.verio.net [195.69.144.36]
13     *      115 ms     *     p16-1-0-0.r80.asbnva01.us.bb.verio.net [129.250.
5.87]
14   113 ms   114 ms   118 ms  p16-0-1-1.r20.asbnva01.us.bb.verio.net [129.250.
2.38]
15   145 ms   148 ms   148 ms  p16-0-1-1.r21.dllstx09.us.bb.verio.net [129.250.
5.34]
16   207 ms   156 ms   156 ms  p16-6-0-0.r02.hstntx01.us.bb.verio.net [129.250.
5.101]
17   164 ms   158 ms   166 ms  ge-6.ev1.hstntx01.us.bb.verio.net [129.250.10.19
0]
18   158 ms   158 ms   158 ms  66.98.241.27
19   156 ms   158 ms   156 ms  66.98.241.114
20     *        *        *     Request timed out.
21   155 ms   158 ms   160 ms  ev1s-67-15-135-18.ev1servers.net [67.15.135.18]


Trace complete.


Forgot to add. Great support!! you have a great program and the way you respond to peoples problems with fast replys is a credit to you!!

Great one. ( Best support ive ever had anywhere  )

Step 4: correct

Step 5:
I see one time out, this could be the cause of the problem
ev1s-67-15-31-198.ev1servers.net [67.15.31.198] is the one that times out, you may wanna check your hosts file (info on howto in post 1) if anything is inthere blocking it and/or set that one to trusted sites in your firewall and other programs that may block it.


Thanks for your praise