Shoutbox

Hello! Suddenly a few days ago I stopped being able to recieve any sounds whatsoever and I simply get the message 'Download "Sound Name" (try again)'. I went though the first couple of steps you recommended but nothing happened .

My OS is XP, my browser is Firefox 1.0.4 and my connection type is 2mbps ADSL.

Here be the results of the tracert:

C:\Documents and Settings\Daniel>tracert sounds.msgplus.net

Tracing route to sounds.msgplus.net [67.15.135.18]
over a maximum of 30 hops:

  1    31 ms    10 ms     7 ms  10.59.80.1
  2     7 ms     6 ms     7 ms  brtn-t2cam1-a-ge-wan34-105.inet.ntl.com [80.3.66
.21]
  3     7 ms     8 ms     8 ms  brtn-t2core-a-ge-wan61.inet.ntl.com [80.3.65.5]

  4    16 ms    10 ms     9 ms  gfd-bb-a-so-230-0.inet.ntl.com [62.253.188.233]

  5    10 ms    10 ms    10 ms  tele-ic-1-so-110-0.inet.ntl.com [62.253.185.78]

  6    16 ms    15 ms    14 ms  212.250.14.62
  7    80 ms    80 ms   100 ms  p10-0.core01.bos01.atlas.cogentco.com [130.117.0
.46]
  8   102 ms   100 ms    99 ms  p5-0.core01.ord01.atlas.cogentco.com [66.28.4.11
0]
  9   104 ms   110 ms   121 ms  p15-0.core02.ord01.atlas.cogentco.com [66.28.4.6
2]
10   111 ms   114 ms   112 ms  p12-0.core01.mci01.atlas.cogentco.com [66.28.4.3
3]
11   127 ms   130 ms   127 ms  p12-0.core01.iah01.atlas.cogentco.com [66.28.4.1
05]
12   180 ms   126 ms   128 ms  g0-2.na21.b015619-0.iah01.atlas.cogentco.com [66
.28.64.66]
13   117 ms   118 ms   118 ms  everyones_internet.demarc.cogentco.com [38.112.2
5.22]
14   119 ms   119 ms   119 ms  66.98.241.28
15   118 ms   137 ms   144 ms  66.98.241.114
16   131 ms   118 ms   131 ms  ev1s-67-15-31-198.ev1servers.net [67.15.31.198]

17   118 ms   117 ms   128 ms  ev1s-67-15-135-18.ev1servers.net [67.15.135.18]                     

Thanks in advance for any help!

Frenchy21320:
I don't see anything wrong in the tracert, have you checked everything else in the first post? Wordfilter etc., also what is your firewall? Also note that you should not uninstall IE (if you did this reinstall it), doesn't mean you have to use IE as your browser, windows just needs it for certain things.

I don't use the Wordfilter,  IE is installed also I use Windows Firewall.
Thanks for the quick response!

Have you done a windowsupdate lately, if not i advice you to do so. What happens if you try another sound (or try same one again), is it like this with all sounds?

I just took a look at windows update and apparently I'm up to date. But yus, tis the same with all sounds I recieve.

Just had word the servers are beeing worked on, causing this problem ("try again" message). The servers are expected to be fully operational and better-than-ever starting this weekend (words from Patchou). Sorry for the inconvenience.

Edit: you're welcome, and thank you

Ok, thank you very much for your help anyway! A* Support!

I there. My sounds are not uploading and i cannot hear the sound that a contact sends (ex: Swagger is sending a sound.
Action: Download "Toma" (try again). I made all the steps u said but still not work .I am getting the error "An error occured while contacting the server, please try again later. If the problem persists, check your security settings." I tried shutdown Windows Firewall, Antispyware and Antivirus but still nothing. I check the Host file but there's only this : 127.0.0.1       localhost. I have a Router.


Windows Version: Windows XP, 5.1.2600 , SP2
Messenger Client Version: 7.0.0813
Messenger Plus! Version: 3.54.132
Mozilla Firefox: 1.0.1
Internet explorer version:6.0.2900.2180.xpsp_sp2_gdr.050301-1519

Tracing route to sounds.msgplus.net [67.15.135.18]
over a maximum of 30 hops:


  1     *        *        *     Request timed out.
  2    13 ms    12 ms    11 ms  dial-b1-169-197.telepac.pt [194.65.169.197]
  3    17 ms    16 ms    16 ms  dial-b1-174-158.telepac.pt [194.65.174.158]
  4    17 ms    16 ms    24 ms  213.13.135.189
  5    17 ms    16 ms    17 ms  lis2-br1-p31.cprm.net [195.8.10.129]
  6    44 ms    44 ms    44 ms  lon1-cr1-p10.cprm.net [195.8.0.162]
  7    46 ms    44 ms    44 ms  ge3-0.pr1.lhr1.uk.above.net [195.66.224.76]
  8   140 ms   140 ms   140 ms  pos3-0.mpr2.lhr1.uk.above.net [208.184.231.73]
  9    44 ms    44 ms    48 ms  so-2-1-0.cr2.lhr3.uk.above.net [208.184.231.65]

10    45 ms    45 ms    44 ms  so-0-0-0.cr1.lhr3.uk.above.net [208.184.231.145

11   118 ms   117 ms   115 ms  so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
12   127 ms   127 ms   127 ms  so-4-0-0.mpr2.atl6.us.above.net [64.125.28.230]

13   128 ms   127 ms   127 ms  so-0-0-0.mpr1.atl6.us.above.net [64.125.27.49]
14   140 ms   140 ms   139 ms  so-4-0-0.mpr2.iah1.us.above.net [64.125.29.70]
15   139 ms   140 ms   140 ms  t289.216-200-251-162.iah1.us.above.net [216.200
251.162]
16   140 ms   140 ms   140 ms  gphou-66-98-241-28.ev1.net [66.98.241.28]
17   207 ms   154 ms   140 ms  gphou-66-98-241-114.ev1.net [66.98.241.114]
18   151 ms   150 ms   150 ms  ev1s-67-15-31-198.ev1servers.net [67.15.31.198]

19   140 ms   140 ms   140 ms  sounds.msgplus.net [67.15.135.18]


Ping test

A enviar para sounds.msgplus.net [67.15.135.18] com 32 bytes de dados:

Resposta de 67.15.135.18: bytes=32 tempo=140ms TTL=46
Resposta de 67.15.135.18: bytes=32 tempo=140ms TTL=46
Resposta de 67.15.135.18: bytes=32 tempo=141ms TTL=46
Resposta de 67.15.135.18: bytes=32 tempo=141ms TTL=46

Estatísticas de ping para 67.15.135.18:
    Pacotes: Send = 4, Received = 4, Lost = 0 (Lost: 0%),
Tempo aproximado de ida e volta em milissegundos:
    Minimo = 140ms, Máximo = 141ms, Média = 140ms

help..............

BlacKMarKeT, how long has it not worked for you? It could be the server is under maintanance or just extremely busy.

It never worked.. I can access the page sounds.msgplus.net in explorer and firefox but i can send or receive sounds in MsgPlus