Shoutbox

When i try to follow the "forgotten password" workflow at https://www.msgplus.net/SpecialPages/logon.aspx?returnurl=/?lang=en-US. I am presented with an "Unhandled exception" screen. I know my username and am unsure which of email addresses i used when i registered. Any help would be appreciated!

bR

We are unable to replicate the problem that you are reporting. We have only one user in the database that match the nickname joltCoder it is associate to an email address at microsoft.com. I click on the Forgottent password link, enter the email address and click on send password. No exception everything seem to work fine, you should check your email at microsoft.com a new password has been sent to you.


Edit: Exception was replicate when using an email address that is not found in the user database.

My email address has changed and i no longer have access to old account... I've sent you a PM in the hopes that we can resolve as the issue is now just that my old mail account no longer exists.

I've located my logon information, but now it tells me that my account is locked.. Is it possible to unlock the account so i can login and update the profile?

To unlock an account use the forgot password function, this will a new password that will be send to you at the email address associated to the account. Unfortunately if you no longer have access to that email account there no way to recover  the Plus! account.

There should be some sort of escalation method. If Microsoft has one for account recovery so should Plus!. You guys have access to the database... Sunny has changed email addresses I do believe in the past.

Yes, I have access to the database, but there no way for me to know if that account belong to that guy.

quote:

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Originally posted by Alexandre.Lefebvre
Yes, I have access to the database, but there no way for me to know if that account belong to that guy.

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If they can provide contacts that would have logs (since they are stored in plain text), the original email address.

Unfortunately that user doesn't have any log.

Serious time for a "secret question" kind of thing I think.
(and indeed a form to provide details only the owner will know - cellphone number, contacts, previous emails, names, whatever, etc, ... MS-style)

Questions like this will only increase in the future. Especially when the forums are going to be merged eventually.