Shoutbox

quote:

---

Originally posted by davemktm
yes closed explorer, yes followed video and various other suggestions, still no joy. scanners have been used but not recently.

---

if you used a scanner then you must reinsatll with the sponsor. that may sound odd but it gives a fresh start and you just need to follow what the video says

Did you try reinstalling Messenger Plus! with the sponsor? if anything was damaged by a third party, this should fix it. After installation is complete, wait a couple of seconds to let the sponsor install properly and then uninstall again.

First follow the official instructions (incl. reinstalling Plus! WITH the sponsor etc, as Patchou said),

1) Turn off every possible virusscanner, adware scanner or any other scanner you might have.
2) Install Plus! WITH the sponsor
3) Wait a couple of secs...
4) Reboot PC
5) Close every possible MSIE browser window you might have open
6*) Start the Uninstaller of Plus! by going to add/remove programs and select to uninstall the sponsor
7) Follow the on-screen instructions to the letter (this includes typing the validation number check of the sponsor)
8) Let the uninstaller finish and wait a couple of secs...
9) Reboot PC

* If all the above steps didn't work then first delete the following file(s) from your HDD when performing step 6: C:\Windows\Prefetch\IEXPLORE*.*