Shoutbox

any known reasons of why it could've stopped working? It suddenly crashed and then never worked again. i tried uninstalling, deleting the profiles and reinstalling... i even installed version 2 just in case, but it didnt work either. Whenever i click on the exe, nothing happens.

i tried all the obvious things from mozilla's support website.
i cant access the profile manager, and it wont start up in safe mode.

Any ideas? Any known virus/trojan/i dont know that may have caused this?

its my wrath, chrono, it is!
(is it actually opening when you double click it? look for the process in taskmgr)

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Originally posted by Chrono
i even installed version 2 just in case

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Try version 1.5
I remember having a similar problem when v2 was released. It would show on task manager for a second and then it crashed (no error messages).
I think I fixed it by uninstalling and then deleting the Mozilla Firefox directory in program files.

well it's not that easy... you can first test to start it in safe mode, you put this string in the target of the shortcut for firefox.
..\Mozilla Firefox\firefox.exe" -safe-mode
This makes all extensions deactivated, (you more a less reset firefox)
You may check if the process is running when you start, delete first then start.

If this not work you go to your windows profile ex C:/Users/You/ here you go to appdata or applicationdata then to roaming if you use vista. search after the mozilla folder.
you can try to un install firefox and delete all application data

quote:

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Originally posted by Voldemort
look for the process in taskmgr

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The process "firefox.exe" starts and then crashes.

quote:

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Originally posted by Mike
I think I fixed it by uninstalling and then deleting the Mozilla Firefox directory in program files.

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i tried that, i even deleted the profiles in the applications data folder.

quote:

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Originally posted by theeal
you can first test to start it in safe mode

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safe mode isnt working (nothing happens).

quote:

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Originally posted by theeal
you can try to un install firefox and delete all application data

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i did that already

quote:

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Originally posted by Chrono

quote:

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Originally posted by Voldemort
look for the process in taskmgr

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The process "firefox.exe" starts and then crashes.

quote:

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Originally posted by Mike
I think I fixed it by uninstalling and then deleting the Mozilla Firefox directory in program files.

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i tried that, i even deleted the profiles in the applications data folder.

quote:

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Originally posted by theeal
you can first test to start it in safe mode

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safe mode isnt working (nothing happens).

quote:

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Originally posted by theeal
you can try to un install firefox and delete all application data

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i did that already

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Get IE Or Opera.

quote:

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Originally posted by NanoChromatic

quote:

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Originally posted by Chrono

quote:

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Originally posted by Voldemort
look for the process in taskmgr

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The process "firefox.exe" starts and then crashes.

quote:

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Originally posted by Mike
I think I fixed it by uninstalling and then deleting the Mozilla Firefox directory in program files.

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i tried that, i even deleted the profiles in the applications data folder.

quote:

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Originally posted by theeal
you can first test to start it in safe mode

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safe mode isnt working (nothing happens).

quote:

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Originally posted by theeal
you can try to un install firefox and delete all application data

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i did that already

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Get IE Or Opera.

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Exhaust every other method possible before doing something drastic like moving to IE

try doing a system restore back to when it wasnt crashing.

download procmon. run it. stop running the log that starts right away.
open up task manager, and when  ready start logging again and launch firefox. stop logging after you see the process disappear from task manager.
zip and upload the log somewhere. its going to be quite big.

quote:

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Originally posted by wally
try doing a system restore back to when it wasnt crashing.

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i tried to do that but for some reason it's saying i cant do it, wtf

Adaware detected a trojan, i removed it but the problem persists. Im not at home right now, so i'll give you details later

quote:

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Originally posted by MeEtc
download procmon. run it. stop running the log that starts right away.
open up task manager, and when  ready start logging again and launch firefox. stop logging after you see the process disappear from task manager.
zip and upload the log somewhere. its going to be quite big.

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i'll do that tomorrow, thanks