Shoutbox

My Windows live messenger is acting up, Last night i was able to get on it, But for some reason when i try to open it now it won't load, a pop up saying that Windows live messenger has stopped working.

This is my problem details, i don't know if this will help but here they are:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    msnmsgr.exe
  Application Version:    14.0.8117.416
  Application Timestamp:    4bc935af
  Fault Module Name:    WLDCore.dll
  Fault Module Version:    14.0.8117.416
  Fault Module Timestamp:    4bc93503
  Exception Code:    c0000005
  Exception Offset:    00002ee5
  OS Version:    6.0.6002.2.2.0.768.3
  Locale ID:    1033

Additional information about the problem:
  LCID:    1033



Thanks in advance.

If you uninstall Messenger Plus! Live does the problem continue?

quote:

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Originally posted by djdannyp
If you uninstall Messenger Plus! Live does the problem continue?

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I completely uninstalled everything following the steps provided at
http://shoutbox.menthix.net/showthread.php?tid=68265&page=2
And then i reinstalled it, and i still get this.

Here's the response from Windows Live support:

quote:

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Originally posted by Windows Live Cattleya B.
Hi,

This could be caused by third party programs or a spyware. To fix this error, try the steps from this link. If you are using Windows 7, try the steps for Windows Vista.

http://messenger-support.spaces.live.com/blog/cns...8B853F!15940.entry

Let us know if you have other questions.

Thanks,

Cat B.

---

Please note: This problem is not related to Messenger Plus! Live and should therefore be posted in the Windows Live Messenger forum.

quote:

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Originally posted by Chris4
Here's the response from Windows Live support:

quote:

---

Originally posted by Windows Live Cattleya B.
Hi,

This could be caused by third party programs or a spyware. To fix this error, try the steps from this link. If you are using Windows 7, try the steps for Windows Vista.

http://messenger-support.spaces.live.com/blog/cns...8B853F!15940.entry

Let us know if you have other questions.

Thanks,

Cat B.

---

Please note: This problem is not related to Messenger Plus! Live and should therefore be posted in the Windows Live Messenger forum.

---

Thanks for your help and replying so fast, usually it takes about 3 or 4 days just for someone to respond on other sites. Im gonna try those steps and see if that's it.

quote:

---

Originally posted by Chris4
Here's the response from Windows Live support:

quote:

---

Originally posted by Windows Live Cattleya B.
Hi,

This could be caused by third party programs or a spyware. To fix this error, try the steps from this link. If you are using Windows 7, try the steps for Windows Vista.

http://messenger-support.spaces.live.com/blog/cns...8B853F!15940.entry

Let us know if you have other questions.

Thanks,

Cat B.

---

Please note: This problem is not related to Messenger Plus! Live and should therefore be posted in the Windows Live Messenger forum.

---

Thanks, I got it working, I had to delete all the files and any traces of MSN, then install it. Worked like a charm, anyone else got the same problem just follow the link posted in the quote.
Thanks again.

You're welcome.