Shoutbox

Since yesterday I'm unable to sign in to MSN Messenger. The following error pops up:


I checked the service status from the Help menu and all systems go. I click retry but no progress. Any ideas? Thanks

Have been trying to log onto WLM for about 2 hours now but everytime get the error code 81000395, i've done all the connectivity tests and appear to be fine.
Any ideas?

Yep, me too, no connection same error since Yesterday 7/22/08 HELP!!!

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Kindà same problem: 8100395 error, temporarily out of service messange....  tried every trick, system restore, new download, downgraded the version... no luck. Any Ideas?

Since yesterday, no way to access Live MSN, error 81000395 temporarily out of service. Tried everything I know, system restore to the 20th, removed and re-installed, downgraded to a lower version 8.0, no use... any clues

quote:

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Originally posted by alegator
I checked the service status from the Help menu and all systems go.

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That page will only show worldwide problems. Local problems can still exist (and are far more frequent).

The error code 81000395 usually solves itself after a while....

Althoug an extremely common culprint is the "MSN Messenger protection" from the anti-virus program AVG.
So, if you have AVG, try to disable its Messenger protection:
Overview > Web Shield > Instant Messaging > MSN Protection




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If the error persists then enable your Connectivity Logging.
After that, contact Messenger Support and tell them exactly what error you got and that you have a Connectivity Log you would like to send.

To make a (new) Connectivity Log:

1. If Messenger is running, sign out and close it completely.
   To do this you need to right click on its icon in the systemtray (far right of the taskbar) and choose "Exit".
   
   
2. Remove the Connectivity Log if it already exists.
   By default, the log will be in your Messenger's "My Received Files" folder, and will be named MsnMsgr.txt.
   If you don't know the location of your "My Received Files" folder then start Messenger (don't sign in) and click on the menu: File > Open Received Files.
   
   
3. Enable Connection Logging if it wasn't already enabled:
   • Start Messenger but do not sign in.
     
   • Open up the Advanced Connection Settings panel in the preferences: Tools > Options > Connection > Advanced Settings
     
   • In the lower frame under "Windows Live Messenger Settings", make sure that "Save a log of my server connections to help troubleshoot connection problems" is enabled.
     
   • Press "Ok" to close the panels and to save the setting.
4. Now try to sign in again and wait until you get the error.
   
   
5. Retrieve the new Connectivity Log MsnMsgr.txt.
   See step 2 to know where to find it...

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Also remember that there are also official help pages to deal with some common errors:
http://messenger-support.spaces.live.com/
http://messenger.msn.com/Help/

Other info about this error (and others) can probably be found on the official newsgroup too:
microsoft.public.windows.live.messenger

hey plz i need a help !!
before 3 days i tried to enter windows live messenger !!
so the error was : 81000395 !
then my friend told me to delete history and cookies and temporary files from the internet ... so i did ... !!
and this way went allright !! , but ... when i trun off the pc and turn it on again , the windows live messenger doesnt work !! , i h must to delete all the shitttt things again , so everytime i wanted to enter windows live messenger i must to do that !!!!!!! . now . the main problem is , that i have a patch , so i tried to enter to 3 mails !!!! , 2 off thim are okey ! , but the third is still signing in !!!!!!!!!!!!!!!!!!! , and never stop , but it is online , because i see this from the other mails !!! , he still signing in , and i never see anything inspite off a messenger signing in !! , but Its ONLINEEEEEEEEE !!
plzzzzzzzz i need help 4 dis problems
delo

yes i had the same error 81000395 too, i had it because of avg...had to untick the box of messenger protection there and then could login again but idk if this would have any effect for u..

If you open AVG, you'll see the "Overview" option to the left.
Click on that and you should have 9 items, one of them is "Web Shield".
Double click there and disable MSN Protection on the Instant Messaging tab.

just copy pasted it from other forum and it helped me

quote:

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Originally posted by CookieRevised

Althoug an extremely common culprint is the "MSN Messenger protection" from the anti-virus program AVG.
So, if you have AVG, try to disable its Messenger protection:
Overview > Web Shield > Instant Messaging > MSN Protection

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Yeah, that's what I did in both Windows XP and Windows Vista to solve the problem (After a one-hitting-head-on-wall day )
AVG must fix this annoying bug, immediately... -.-