RE: Is there a script that can record chat log and create a new case in the CRM system? I may be wrong but: A "new case" in Siebel is just some data inserted into a database, isn't it? So, if I'm right, it's possible, as long as you know exactly what to insert into the DB. I haven't tried to connect to a DB from a script yet, but ... | Daj | Scripting | 07-20-2006 at 04:05 PM |