Shoutbox

I need help please.  For the past 24 hours I have tried to get MSN Messenger to work.  Every time I open the program it freezes.  I don't know what information you need but a new HD was installed yesterday and everything is working great except the Messenger.  I am housebound and it has become a very important part of my life. 

The MSG Recovery window has appeared a couple times and I have tried both the top and middle option but no help.

If anyone has any suggestions I would be thankful.  Please.  Or if you can tell me where I can go for help it would be appreciated.

Here is the system info.

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Model MV85010A
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~2193 Mhz
BIOS Version/Date Intel Corp. MV85010A.86A.0011.P05.0111141737, 11/14/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
Time Zone Eastern Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 667.76 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.41 GB
Page File C:\pagefile.sys

Wich version of MSN Messenger and wich version of Plus!?
Also have you updated windows lately (esp. IE)?
Are you using Smileycentral or Spleak?
Any plugins?

I am using Messenger 6.2 and Windows is completely updates.  I dont know what a smiley central or spleak is so I dont think I am using it.

I just tried it again and it froze.  I have uninstalled and re-installed this thing more times than I can count.

Thanks for the help.

JO

Does it always freeze, or do you get errormessage? If so wich?

Also have a look at the first two posts in possible solutions for...

I just went to make sure Windows was up to date and it is. IE is 6.0... Messenger Plus is 3 as noted in my Add/Remove Programs.

And it always freezes.  It might be when I invite... or accept or when we try audio... or sometimes even logging in.

I will check out the links.  Thanks.

JO

OK, I did all the registering of the dlls, clearing the cache... etc and I have been able to connect visually but as soon as either of us clicks the audio, it freezes.

JO

It could be your firewall blocking certain ports. Go into the settings of that and check if MSN is allowed.

--------------------------------------------------------------------------------
I found this on another site:
A friend experienced a delay with her instant messaging. After trying many different thing from uninstalling, reinstalling to deleting things from registry to do a clean install we finally narrowed it down.

It was the FIREWALL

She has Norton Internet Security 2004

We had to go into Personal Firewall>Programs>look for your messenger and set it to automatic

This created 18 different firewall rules compared to the one before.

After doing this her msn messenger was back to normal
---------------------------------------------------------------------------------

Maybe something similar is happening to you. Or you are using so much system resources that there isn't enough left for the audio. If this is the case try not to run too many other programs whilst doing Video/audio chat.

Edit: yw

This is a huge machine with lot of resources.  The only thing we changed was a bigger HD.  I will see if I can figure out what you told me as I do have the Norton's 2004.

Thanks again.

JO