I'm using:
- Microsoft Windows Messenger 5.1.0639 at work, as provided by my company,
Messenger Plus! 3.61.145,
Windows 2000 SP4
My Contact List consists of mostly in-company contacts who are registered on the company Exchange server, and a few external users. When I use Plus to create a desktop contact and double-click on that desktop contact, the external users are processed correctly (an online message window appears for users who are online, and a come-back window for users who are offline). However, when double-clicking on a desktop contact for an internal user, the come-back window is always displayed, regardless of whether that user is online or not. In other words, there is no way I can use the handy desktop contacts to initiate an online conversation with an online internal user.
I'm not sure if the folowing information is a clue to the problem, but will include it just in case...
The external users have their first name & last name listed on the desktop contact, and when I use their desktop contact to send them an e-mail, the correct e-mail address is used. By contrast, internal users have their e-mail address (e.g., mike@companyname.com) listed on the desktop contact instead of their name, and if I use their desktop contact to send them an e-mail, it uses a different and invalid e-mail address, in the form mike@im.companyname.com. Curiously, if I use the right-click context menu in Windows Messenger (instead of Plus) to send an e-mail, Messenger uses the correct e-mail address (mike@companyname.com). It almost seems as though Plus is looking at the wrong internal field to determine the internal user's e-mail address and online status, compared to the way Windows Messenger handles it.
Hope this helps to diagnose the problem, thanks.
