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O.P. some suggestions (or requests)
if you have a contact on the desktop, the chat window should minimize to the desktop contact button. then it should blink when there is a message, just like in the taskbar.
if a contact is displayed on the desktop, double clicking it should act as if you were double clicking the name in the messenger window. i.e. if the user is online, it should start a convo (it currently does that). if a user is offline and has mobile enabled, it should open up the text message window. if the user is offline and there is no mobile # set, it should open up a new e-mail. the "leave a message to contact" should not be default for offline contacts.
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