Shoutbox

I would see if I could confirm this, but I'm using Wave11, which hides the Packs button.
As for the inability to see them, it may just be the servers having a slight problem. There's someone else on here with a similar issue with tab icons, and they're probably both due to the same problem, server-side issues.
I'm afraid you'll just have to wait it out. Though you could always try contacting MSN about it