If she had the handwriting at one point, it probably is that causing the problem. The problem occurs because handwriting is now part of the MSN Messenger program, so no plugin is needed.
Hope it solves the problem and be sure to post back whether it works.
/ 
![[Image: rhcpsig38tj.png]](http://img147.imageshack.us/img147/4060/rhcpsig38tj.png)
